Reza writes:
>Thinking out of the box, a Random Number is not necessary if we can mask
>it from email responses. In my specific case, I do not want non-staff
>to access RT. Only support agents.
>
>Is some sort of ID number absolutely necessary in the subject field and
>can this be removed?
To my knowledge, yes, mail is routed through use of the subject line. When you
create a queue, you give it a tag that is used in email subjects, and that is
combined with the ticket ID to form the basis for how RT knows which
queue/ticket a given message goes to. However, you can customize the
Thank you for your detailed response Jeff.
Thinking out of the box, a Random Number is not necessary if we can mask
it from email responses. In my specific case, I do not want non-staff
to access RT. Only support agents.
Is some sort of ID number absolutely necessary in the subject field
