Re: [rt-users] Records RT - Doubt
Dustin, We use the Report Studio tool within Cognos. Kenn LBNL On Wed, May 25, 2011 at 6:38 PM, Dustin Berube dustin.ber...@gmail.comwrote: 3) Then we have an alternative for users who never get onto RT. We created DB Views (native SQL) used for reporting only and then use Cognos as a reporting tool against those views. The reports that exist are available thru links in our company website. Kenn, I'd be curious to find out a little more about the Cognos configuration. If you are using Impromptu, are you using a distributed catalog setup to distribute the catalog to your Cognos users? I currently use Cognos to generate reports from our ERP/CRM package running on an iSeries. Thanks, Dustin
[rt-users] Records RT - Doubt
Dear, Not sure this is the place, but wanted help to generate some reports relating to RT in a MySQL database. I wonder if they already have a tool ready for customization of reports, or if I have to do this via sql queries. Thank you in advance, Felipe BR -- A dúvida é o principio da sabedoria
Re: [rt-users] Records RT - Doubt
Hi, Take look at charts, saved searches and dashboards. If it's not enough, people often use csv export and excel to produce reports. On Wed, May 25, 2011 at 8:16 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Dear, Not sure this is the place, but wanted help to generate some reports relating to RT in a MySQL database. I wonder if they already have a tool ready for customization of reports, or if I have to do this via sql queries. Thank you in advance, Felipe BR -- A dúvida é o principio da sabedoria -- Best regards, Ruslan.
Re: [rt-users] Records RT - Doubt
Hello Ruslan Zakirov, Thank you for your attention, so I wanted something more specific, how I can export in CSV? And, by chance, someone already has some ready to excel? Outside CSV has some other way? Thanks again, Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Take look at charts, saved searches and dashboards. If it's not enough, people often use csv export and excel to produce reports. On Wed, May 25, 2011 at 8:16 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Dear, Not sure this is the place, but wanted help to generate some reports relating to RT in a MySQL database. I wonder if they already have a tool ready for customization of reports, or if I have to do this via sql queries. Thank you in advance, Felipe BR -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria
Re: [rt-users] Records RT - Doubt
Hi, Search for tickets, open page with results, use actions at the top right corner. On Wed, May 25, 2011 at 8:57 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Hello Ruslan Zakirov, Thank you for your attention, so I wanted something more specific, how I can export in CSV? And, by chance, someone already has some ready to excel? Outside CSV has some other way? Thanks again, Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Take look at charts, saved searches and dashboards. If it's not enough, people often use csv export and excel to produce reports. On Wed, May 25, 2011 at 8:16 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Dear, Not sure this is the place, but wanted help to generate some reports relating to RT in a MySQL database. I wonder if they already have a tool ready for customization of reports, or if I have to do this via sql queries. Thank you in advance, Felipe BR -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. attachment: Снимок экрана 2011-05-25 в 21.01.21.png
Re: [rt-users] Records RT - Doubt
Okay, I'll check that. Enjoying a little more, it is possible for SQL?, I was thinking of doing some SQL queries and build a Python script showing statistics. Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Search for tickets, open page with results, use actions at the top right corner. On Wed, May 25, 2011 at 8:57 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Hello Ruslan Zakirov, Thank you for your attention, so I wanted something more specific, how I can export in CSV? And, by chance, someone already has some ready to excel? Outside CSV has some other way? Thanks again, Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Take look at charts, saved searches and dashboards. If it's not enough, people often use csv export and excel to produce reports. On Wed, May 25, 2011 at 8:16 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Dear, Not sure this is the place, but wanted help to generate some reports relating to RT in a MySQL database. I wonder if they already have a tool ready for customization of reports, or if I have to do this via sql queries. Thank you in advance, Felipe BR -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria
Re: [rt-users] Records RT - Doubt
On Wed, May 25, 2011 at 9:15 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Okay, I'll check that. Enjoying a little more, it is possible for SQL?, I was thinking of doing some SQL queries and build a Python script showing statistics. Sure, who will stop you from SQLing DB on your server? Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Search for tickets, open page with results, use actions at the top right corner. On Wed, May 25, 2011 at 8:57 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Hello Ruslan Zakirov, Thank you for your attention, so I wanted something more specific, how I can export in CSV? And, by chance, someone already has some ready to excel? Outside CSV has some other way? Thanks again, Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Take look at charts, saved searches and dashboards. If it's not enough, people often use csv export and excel to produce reports. On Wed, May 25, 2011 at 8:16 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Dear, Not sure this is the place, but wanted help to generate some reports relating to RT in a MySQL database. I wonder if they already have a tool ready for customization of reports, or if I have to do this via sql queries. Thank you in advance, Felipe BR -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria -- Best regards, Ruslan.
Re: [rt-users] Records RT - Doubt
I have a copy of the database, and I'll test it. 2011/5/25 Ruslan Zakirov r...@bestpractical.com On Wed, May 25, 2011 at 9:15 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Okay, I'll check that. Enjoying a little more, it is possible for SQL?, I was thinking of doing some SQL queries and build a Python script showing statistics. Sure, who will stop you from SQLing DB on your server? Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Search for tickets, open page with results, use actions at the top right corner. On Wed, May 25, 2011 at 8:57 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Hello Ruslan Zakirov, Thank you for your attention, so I wanted something more specific, how I can export in CSV? And, by chance, someone already has some ready to excel? Outside CSV has some other way? Thanks again, Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Take look at charts, saved searches and dashboards. If it's not enough, people often use csv export and excel to produce reports. On Wed, May 25, 2011 at 8:16 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Dear, Not sure this is the place, but wanted help to generate some reports relating to RT in a MySQL database. I wonder if they already have a tool ready for customization of reports, or if I have to do this via sql queries. Thank you in advance, Felipe BR -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria
Re: [rt-users] Records RT - Doubt
Felipe, We do reports a couple different ways. 1) We have the standard RT Search and download to excel, which is then imported into an Excel template, then mailed as an attachment. 2) We also have the standard RT search used with Dashboards. 3) Then we have an alternative for users who never get onto RT. We created DB Views (native SQL) used for reporting only and then use Cognos as a reporting tool against those views. The reports that exist are available thru links in our company website. Hope this helps. Kenn LBNL On Wed, May 25, 2011 at 10:15 AM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Okay, I'll check that. Enjoying a little more, it is possible for SQL?, I was thinking of doing some SQL queries and build a Python script showing statistics. Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Search for tickets, open page with results, use actions at the top right corner. On Wed, May 25, 2011 at 8:57 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Hello Ruslan Zakirov, Thank you for your attention, so I wanted something more specific, how I can export in CSV? And, by chance, someone already has some ready to excel? Outside CSV has some other way? Thanks again, Felipe BR 2011/5/25 Ruslan Zakirov r...@bestpractical.com Hi, Take look at charts, saved searches and dashboards. If it's not enough, people often use csv export and excel to produce reports. On Wed, May 25, 2011 at 8:16 PM, Felipe Agnelli Barbosa no.mo...@gmail.com wrote: Dear, Not sure this is the place, but wanted help to generate some reports relating to RT in a MySQL database. I wonder if they already have a tool ready for customization of reports, or if I have to do this via sql queries. Thank you in advance, Felipe BR -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria -- Best regards, Ruslan. -- A dúvida é o principio da sabedoria
Re: [rt-users] Records RT - Doubt
3) Then we have an alternative for users who never get onto RT. We created DB Views (native SQL) used for reporting only and then use Cognos as a reporting tool against those views. The reports that exist are available thru links in our company website. Kenn, I'd be curious to find out a little more about the Cognos configuration. If you are using Impromptu, are you using a distributed catalog setup to distribute the catalog to your Cognos users? I currently use Cognos to generate reports from our ERP/CRM package running on an iSeries. Thanks, Dustin
