Re: [rt-users] Recover original scripts in RT

[Landon Stewart]

On Jul 15, 2016, at 10:32 AM, yugi 
> wrote:

Hi
I have one RT that is in production, that had suffer some deletes on the 
scripts that do the send of the emails …

I tried to create new ones to do RT send emails in CC and BCC again but without 
success.

It sounds like you just need to recreate the global Scrip that does this:

[cid:83379900-285D-4257-B334-5A7854A16D06@corp.iweb.com]

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com
 www.internap.com

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] Recover original scripts in RT

[John Bako]

Hello Yugi,

What version of RT are you running?  A screenshot of the scrip in RT 4.4 is
attached.  Do you also need the Template?  It may easiest for you configure
a new installation on a test machine and check the scrips.  Best, John


​


--
John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207 (office)

On Fri, Jul 15, 2016 at 1:32 PM, yugi  wrote:

> Hi
> I have one RT that is in production, that had suffer some deletes on the
> scripts that do the send of the emails …
>
> I tried to create new ones to do RT send emails in CC and BCC again but
> without success.
> The platform itself is working great and i can send and receive emails
> from it when i do a comment or respond to a ticket.
> The problem is when i want to send a response or a comment and want CC or
> BCC ….
>
> This is a platform that was not created by me and this problem was caused
> by the last people that managed the RT.
> I would like to recover the original scripts in a way to try to fix the
> problem …
>
> Is this possible ?
> Anyone have tried, and can give me a tip???
>
> thank s
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016
>
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] Recover original scripts in RT

[Landon Stewart]

On Jul 15, 2016, at 10:41 AM, yugi 
> wrote:

That one i tried already



Are the emails that are not being CC'd or BCC'd coming into RT via email or are 
they being composed and sent from the RT interface?

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com
 www.internap.com

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] Recover original scripts in RT

[yugi]

Hi 
I have one RT that is in production, that had suffer some deletes on the 
scripts that do the send of the emails …

I tried to create new ones to do RT send emails in CC and BCC again but without 
success.
The platform itself is working great and i can send and receive emails from it 
when i do a comment or respond to a ticket.
The problem is when i want to send a response or a comment and want CC or BCC ….

This is a platform that was not created by me and this problem was caused by 
the last people that managed the RT.
I would like to recover the original scripts in a way to try to fix the problem 
…

Is this possible ?
Anyone have tried, and can give me a tip???

thank s 
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016