Hi,
how can an AGENT reopen a closed (NOT resolved, closed) ticket?
TIA
Matthias
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Geschäftsführer: Matthias Henze
Le 15/10/2014 09:07, Matthias Henze a écrit :
Hi,
how can an AGENT reopen a closed (NOT resolved, closed) ticket?
there isn't a stock closed status in standard RT. If you have one,
it's because you changed lifecycles (I expect you have a recent version).
You can use those Lifecycles (see