[rt-users] Reopen closed ticket

2014-10-15 Thread Matthias Henze
Hi, how can an AGENT reopen a closed (NOT resolved, closed) ticket? TIA Matthias -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze

Re: [rt-users] Reopen closed ticket

2014-10-15 Thread Emmanuel Lacour
Le 15/10/2014 09:07, Matthias Henze a écrit : Hi, how can an AGENT reopen a closed (NOT resolved, closed) ticket? there isn't a stock closed status in standard RT. If you have one, it's because you changed lifecycles (I expect you have a recent version). You can use those Lifecycles (see