Re: [rt-users] Replying to the same ticket at same time.

2016-03-22 Thread Joop
On 22-3-2016 14:22, Parish, Brent wrote: > Sorry! You are quite correct, Joop - I am using that extension (and yes, it > is compatible with 4.4 -- or rather I should say that I have not had any > issues with it yet) > No problem. I'm going to try it on a test setup and if it adds to our

Re: [rt-users] Replying to the same ticket at same time.

2016-03-22 Thread Parish, Brent
: Monday, March 21, 2016 4:27 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Replying to the same ticket at same time. On 21-3-2016 20:48, Parish, Brent wrote: > 4.4 offers a "ticket locked" message that you can leverage > > > Are you referring to core functional

Re: [rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Joop
On 21-3-2016 20:48, Parish, Brent wrote: > 4.4 offers a "ticket locked" message that you can leverage > > > Are you referring to core functionality? because I haven't seen that mentioned in the 4.4 Readme. I'm aware of the extension RT::Extension::TicketLocking but haven't tried if its compatible

Re: [rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Jesse Maseto
Maseto <je...@bywatersolutions.com> > Cc: rt-users <rt-users@lists.bestpractical.com> > Subject: Re: [rt-users] Replying to the same ticket at same time. > > On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <je...@bywatersolutions.com> > wrote: > > Scenario: Two

Re: [rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Parish, Brent
-users <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Replying to the same ticket at same time. On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <je...@bywatersolutions.com> wrote: > Scenario: Two different employees are working on and replying to the > same ticket at the sam

Re: [rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Matt Zagrabelny
On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto wrote: > Scenario: Two different employees are working on and replying to the same > ticket at the same time. > > Is there a way to send a notification that this ticket has already been > replied to before the second reply

[rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Jesse Maseto
Scenario: Two different employees are working on and replying to the same ticket at the same time. Is there a way to send a notification that this ticket has already been replied to before the second reply is sent? or while the second employee has the ticket open? Thank you for your help.