Re: [rt-users] Replying to the same ticket at same time.

2016-03-22 Thread Joop
On 22-3-2016 14:22, Parish, Brent wrote:

> Sorry!  You are quite correct, Joop - I am using that extension (and yes, it 
> is compatible with 4.4 -- or rather I should say that I have not had any 
> issues with it yet) 
>
No problem. I'm going to try it on a test setup and if it adds to our
workflow implement it in production.

Thanks for confirming,

Joop


PS:
Sorry, missed the reply to list

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Re: [rt-users] Replying to the same ticket at same time.

2016-03-22 Thread Parish, Brent
Sorry!  You are quite correct, Joop - I am using that extension (and yes, it is 
compatible with 4.4 -- or rather I should say that I have not had any issues 
with it yet) 



-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Joop
Sent: Monday, March 21, 2016 4:27 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Replying to the same ticket at same time.

On 21-3-2016 20:48, Parish, Brent wrote:
> 4.4 offers a "ticket locked" message that you can leverage
>
>
>
Are you referring to core functionality? because I haven't seen that mentioned 
in the 4.4 Readme.
I'm aware of the extension RT::Extension::TicketLocking but haven't tried if 
its compatible with 4.4.

Regards,

Joop

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Re: [rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Joop
On 21-3-2016 20:48, Parish, Brent wrote:
> 4.4 offers a "ticket locked" message that you can leverage
>
>
>
Are you referring to core functionality? because I haven't seen that
mentioned in the 4.4 Readme.
I'm aware of the extension RT::Extension::TicketLocking but haven't
tried if its compatible with 4.4.

Regards,

Joop

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Re: [rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Jesse Maseto
Thank you both for your help.

-Jesse



Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
je...@bywatersolutions.com



On Mon, Mar 21, 2016 at 3:48 PM, Parish, Brent <bpar...@cognex.com> wrote:

> 4.4 offers a "ticket locked" message that you can leverage
>
>
> -Original Message-
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On
> Behalf Of Matt Zagrabelny
> Sent: Monday, March 21, 2016 3:13 PM
> To: Jesse Maseto <je...@bywatersolutions.com>
> Cc: rt-users <rt-users@lists.bestpractical.com>
> Subject: Re: [rt-users] Replying to the same ticket at same time.
>
> On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <je...@bywatersolutions.com>
> wrote:
> > Scenario: Two different employees are working on and replying to the
> > same ticket at the same time.
> >
> > Is there a way to send a notification that this ticket has already
> > been replied to before the second reply is sent? or while the second
> > employee has the ticket open?
>
> You could grant ReplyTo to only the Owner and Requestors of the ticket.
>
> Sometimes Owner can be used as a mutex for the ticket.
>
> -m
> -
> RT 4.4 and RTIR Training Sessions
> https://urldefense.proofpoint.com/v2/url?u=https-3A__bestpractical.com_training=CwICAg=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=rNvi5hnZijpW7PIBzUjRmHwQQIkuCXjyQqVJdxu_C24=zsjgWcb5TvEHGXJBv8MsIV1cNPRl0XANpXLe53fOLBw=
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>
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Re: [rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Parish, Brent
4.4 offers a "ticket locked" message that you can leverage


-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Matt Zagrabelny
Sent: Monday, March 21, 2016 3:13 PM
To: Jesse Maseto <je...@bywatersolutions.com>
Cc: rt-users <rt-users@lists.bestpractical.com>
Subject: Re: [rt-users] Replying to the same ticket at same time.

On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <je...@bywatersolutions.com> 
wrote:
> Scenario: Two different employees are working on and replying to the 
> same ticket at the same time.
>
> Is there a way to send a notification that this ticket has already 
> been replied to before the second reply is sent? or while the second 
> employee has the ticket open?

You could grant ReplyTo to only the Owner and Requestors of the ticket.

Sometimes Owner can be used as a mutex for the ticket.

-m
-
RT 4.4 and RTIR Training Sessions 
https://urldefense.proofpoint.com/v2/url?u=https-3A__bestpractical.com_training=CwICAg=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=rNvi5hnZijpW7PIBzUjRmHwQQIkuCXjyQqVJdxu_C24=zsjgWcb5TvEHGXJBv8MsIV1cNPRl0XANpXLe53fOLBw=
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Re: [rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Matt Zagrabelny
On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto
 wrote:
> Scenario: Two different employees are working on and replying to the same
> ticket at the same time.
>
> Is there a way to send a notification that this ticket has already been
> replied to before the second reply is sent? or while the second employee has
> the ticket open?

You could grant ReplyTo to only the Owner and Requestors of the ticket.

Sometimes Owner can be used as a mutex for the ticket.

-m
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016


[rt-users] Replying to the same ticket at same time.

2016-03-21 Thread Jesse Maseto
Scenario: Two different employees are working on and replying to the same
ticket at the same time.

Is there a way to send a notification that this ticket has already been
replied to before the second reply is sent? or while the second employee
has the ticket open?

Thank you for your help.

-Jesse Maseto


Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
je...@bywatersolutions.com
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016