[rt-users] Requester dashboard

2010-04-01 Thread Will Gregorian
All, I've been trying to figure out why my user's dashboard won't display any of the open/closed tickets in RT 3.8.7. I'm supposedly going to have to assign the following rights to the groups, but, I don't see the Email group anywhere. Do I need to create it? Any pointer would be

Re: [rt-users] Requester dashboard

2010-04-01 Thread Shawn M Moore
(4/1/10 12:03 PM), Will Gregorian wrote: I’ve been trying to figure out why my user’s dashboard won’t display any of the open/closed tickets in RT 3.8.7. Can you confirm that the user can see the tickets outside of the dashboard? I just want to make sure this is problem with dashboards

Re: [rt-users] Requester dashboard

2010-04-01 Thread Will Gregorian
I'm able to view the open/closed tickets by entering the ticket ID using the search mechanism. I'll make sure the user has SubscribeDashboard rights. Regards, Will Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com