Re: [rt-users] Rights for Linking Ticket
On 02/28/2014 12:32 PM, Ram wrote: Hey folks, Using RT 4.0.2. I have a queue most of our staff is authorized to view/view summaries/comment/reply/modify/... and another queue that most staff can create tickets in and , as requestors, can view their own tickets and add replies but they don't have more general capabilities. The situation has come up where I want to enable regular staff to link (RefersTo) tickets in the queue they normally work on to the queue that they are only ever requestors of. What is the appropriate Right to grant and where? This is what we have put another way: queue 1: all group 'staff' have full user and staff rights queue 2: all group 'staff' can can create tickets and modify their own ticket. I want folks in group 'staff' to be able to link a ticket in queue1 to a ticket in queue2. thanks ram The best way to do this is to change $StrictLinkACL in RT_SiteConfig.pm http://www.bestpractical.com/docs/rt/4.0/RT_Config.html#StrictLinkACL That way you don't have to grant the requestors ModifyTicket. Perfecto - thanks! ram -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
[rt-users] Rights for Linking Ticket
Hey folks, Using RT 4.0.2. I have a queue most of our staff is authorized to view/view summaries/comment/reply/modify/... and another queue that most staff can create tickets in and , as requestors, can view their own tickets and add replies but they don't have more general capabilities. The situation has come up where I want to enable regular staff to link (RefersTo) tickets in the queue they normally work on to the queue that they are only ever requestors of. What is the appropriate Right to grant and where? This is what we have put another way: queue 1: all group 'staff' have full user and staff rights queue 2: all group 'staff' can can create tickets and modify their own ticket. I want folks in group 'staff' to be able to link a ticket in queue1 to a ticket in queue2. thanks ram -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Rights for Linking Ticket
On 02/28/2014 12:32 PM, Ram wrote: Hey folks, Using RT 4.0.2. I have a queue most of our staff is authorized to view/view summaries/comment/reply/modify/... and another queue that most staff can create tickets in and , as requestors, can view their own tickets and add replies but they don't have more general capabilities. The situation has come up where I want to enable regular staff to link (RefersTo) tickets in the queue they normally work on to the queue that they are only ever requestors of. What is the appropriate Right to grant and where? This is what we have put another way: queue 1: all group 'staff' have full user and staff rights queue 2: all group 'staff' can can create tickets and modify their own ticket. I want folks in group 'staff' to be able to link a ticket in queue1 to a ticket in queue2. thanks ram The best way to do this is to change $StrictLinkACL in RT_SiteConfig.pm http://www.bestpractical.com/docs/rt/4.0/RT_Config.html#StrictLinkACL That way you don't have to grant the requestors ModifyTicket. -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
