*1) Ability to create a JIRA ticket from within RT. This is so that
customer requests which will ultimately require code changes can be
properly linked*
If JIRA is capable of receiving e-mails then you can send e-mails from RT
to JIRA (and vise versa). This would assume that the subject will
Good Day,
One of the teams at my company is currently using ZenDesk for customer
support. They are unhappy with it and want to move to RT. The question:
does RT have any integration with JIRA? Does RT have any integration with
Salesforce? ZenDesk has both, and management has stated they cannot
RT has a few ways to integrate with other products, it would help if you
could explain what the Jira integration is (though RT could easily replace
Jira as well, but that's my biased opinion) and how does it integratie with
Salesforce?
2014-06-17 17:20 GMT+02:00 Matt Brennan brenna...@gmail.com:
Bart,
Thanks for your reply. Basically, there are two functionalities they want
with JIRA: 1) Ability to create a JIRA ticket from within RT. This is so
that customer requests which will ultimately require code changes can be
properly linked; 2) See JIRA ticket status from within RT. For this
