Hi,
After some more testing the below scrip doesn't seem to do what it should..
It now does work but it fills in the wrong user. Sometimes a colleague of
mine instead of myself, while I'm the person hitting Resolved. Or
sometimes root, I guess because it runs a scrip when closing and the actual
After some more playing around and search it now seems to be fixed
permenantly (I hope at least lol)
This scrip does what I want it to do:
my $actor_id = $self-TransactionObj-Creator;
my $temp_user = RT::User-new();
$temp_user-Load($actor_id);
my $actor_name = $temp_user-Name();
Hi,
I'm currently struggling with this scrip, in separate parts it works but
together it kinda makes a mess O_o
Some background on the scrip. We want the ticket owner to be set to Nobody
on close, when tickets reopen they will show up in the New/nobody queue for
everyone in a support group to
Never mind...
I just stumbled upon the CreatorObj.
Changed the scrip to the following:
my $my_owner = $self-TicketObj-CreatorObj-Name;
$self-TicketObj-AddCustomFieldValue(Field = 'Last Owner', Value =
$my_owner);
my ($code, $msg) = $self-TicketObj-SetOwner(6, 'Force');
return 1;
This gave
