Mike,
Try something like this:
# Custom Condition:
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
# Check the CF for the changed value
if ($trans->Type eq 'CustomField')
{
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueOb
Hi Mike,
I haven't done this, but it sounds pretty straightforward using a scrip.
Have a custom field with 2 possible values, "blank" and "disown".
Your scrip uses a custom condition that triggers when that field changes
to "disown". You have the custom action do the owner change (to
nobody
Hi everyone,
I'm curious if anyone has ventured out to build a scrip that would unown a
ticket, and reassign to another queue based on a custom field value.
Basically what I was looking for was the ability to hide all other queues from
a group of support staff. But when they get a ticket that
