On Wed, 8 Aug 2007 03:26:21 +0400, [EMAIL PROTECTED] said:
I can suggest you another way with two scrips:
1) Update Company field of requestors when an user update customer
custom field
That's a smart idea, but how does one access the requestor's company field
(presumably Organization) from
$user_obj-Organisation; # returns value
$user_obj-SetOrganisation('new value'); # set new value
`perldoc lib/RT/User.pm` - basic accessors
`perldoc lib/RT/User_Overlay.pm` - more methods
On 8/9/07, Keith Edmunds [EMAIL PROTECTED] wrote:
On Wed, 8 Aug 2007 03:26:21 +0400, [EMAIL PROTECTED] said:
RT 3.6.1
We have one custom field per ticket, Customer, of type 'select one
value'. So far, we've set that value manually on each new ticket, but I'd
like to automate it.
What I'd like to do, within a script, is search for the last ticket from
this requestor and set the customer custom field to
my $tickets = RT::Tickets-new( $RT::SystemUser );
$tickets-FromSQL(Requestor.EmailAddress = '$address' AND
'CustomField.{Customer}' IS NOT NULL);
# fetch from DB only first one ticket
$tickets-RowsPerPage(1);
my $ticket = $tickets-First;
return undef unless $ticket;
return
