[rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2

2011-11-28 Thread Luciano Ernesto da Silva 
Hello,

 

When I try extract an article, I have this message on ticket:

 

Use the dropdown menus to select which ticket updates you want to
extract into a new article. You can insert ticket content into any
freeform, text or wiki field.

 

But the dropdown Field is empty. Should have an yes and no for
specific comments that I want extract to an article?  

 

 

Luciano


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain — November 28  29, 2011

Re: [rt-users] Select Especif Comments from an Ticket to an Article RT 4.0.2

2011-11-28 Thread Bart 
You'll have to create at least one CF specifically for Articles (text area
type) and apply it to the articles. After that you should be able to select
that CF when creating an article.

We use two CF's, one for the question and another for the answer. (very
basic)

-- Bart


Op 28 november 2011 13:28 schreef Luciano Ernesto da Silva 
luci...@cpd.ufrgs.br het volgende:

 Hello,

 ** **

 When I try extract an article, I have this message on ticket:

 ** **

 *“Use the dropdown menus to select which ticket updates you want to
 extract into a new article. You can insert ticket content into any
 freeform, text or wiki field.”*

 ** **

 But the dropdown “*Field*” is empty. Should have an “yes” and “no” for
 specific comments that I want extract to an article?  

 ** **

 ** **

 Luciano

 
 RT Training Sessions (http://bestpractical.com/services/training.html)
 *  Barcelona, Spain — November 28  29, 2011


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain — November 28  29, 2011