Re: [rt-users] Send email when a ticket is deleted?

2016-06-09 Thread Omen Wild 
Quoting Emmanuel Lacour  on Thu, Jun 09 10:50:
>
> You have to write a custom condition scrip like (untested):
> 
> return 1 if ( $self->TransactionObj->Type eq 'Status' &&
> $self->TransactionObj->NewValue eq 'deleted' );

So ... not easy. Thanks, I'll dig into that if I get some time.

-- 
Omen Wild
Systems Administrator
Physics
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] Send email when a ticket is deleted?

2016-06-09 Thread Emmanuel Lacour 
Le 08/06/2016 18:01, Omen Wild a écrit :
> Is there an easy way to have RT send an email when a ticket is deleted?
> We get some spam to our queues and it would be nice to know if someone
> already deleted it.
> 


You have to write a custom condition scrip like (untested):



return 1 if ( $self->TransactionObj->Type eq 'Status' &&
$self->TransactionObj->NewValue eq 'deleted' );

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[rt-users] Send email when a ticket is deleted?

2016-06-08 Thread Omen Wild 
Is there an easy way to have RT send an email when a ticket is deleted?
We get some spam to our queues and it would be nice to know if someone
already deleted it.

Thanks,
   Omen

-- 
Omen Wild
Systems Administrator
UC Davis
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016