Hi There, we have set up a script per queue for signatures. Problem is with “on correspondence”: when a requestor sends an email he gets the message he just has sent plus signature-template back per email. So we need a script that just sends out the signature-template when one of us replies to a ticket via RT. Is there any solution for this? We need something like “onReply”.
Cheers, Oliver -- View this message in context: http://requesttracker.8502.n7.nabble.com/Signature-per-queue-for-replies-only-tp57750.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training