Hi,
Condition looks good. On a side note I recommend you start developing
using RTIR 2.6 and a dev server, then upgrade when code is ready. We
deleted prefix _RTIR_ from custom fields and you'll have to change
that if you delay upgrade.
Start action from getting IP addresses and storing them into
Hello RT-Users,
To recap what I wrote about in this thread before was:
- An incident report comes in...
- If it has at least one IP address in the _RTIR_IP field do EITHER:
-- Link to an existing incident by IP address *OR*
-- Create a new incident
(The goal is to automatically group Incident Rep
Hi,
It's totally doable with scrips. RTIR itself has a lot of examples
with bits you need. Basicly you need:
When IR is created with and IP is set or when IP is changed from no
value to a value, link to existing incident or create a new one. First
part is a condition and second part is an action.
Many times a day I will login to RT+RTIR and consolidate Incident Reports
into Incidents using the IP address field in RTIR. Is there any way to
automate the consolidation process of Incident Reports into Incidents where
there's an IP address? I would imagine it's possible but I'm not sure what
t
