[rt-users] Sorting custom fields
My collection of queues and ticket custom fields finally got unwieldy enough to really want something simpler to reorder the fields. Not that it isn't fun to hit Move Up and Move Down a thousand times... ;) https://github.com/AHinMaine/bin/blob/master/rt_sort_fields.pl Run this script with --dump. Edit the resulting yaml file. If you're using vim, this generally consists of hitting dd and p a few times here and there to get things to your liking. Don't change the format, just reorder the lines and save the yaml file. Run the script with --load. This will read the yaml file and make custom fields appear in the same order that they are in the yaml file you just edited. All reads and writes are done through the RT API, so no perilous direct sql calls or anything. -- Andy Harrison public key: 0x67518262 We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Sorting custom fields
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Kennet, yep, that makes sense. My question, very badly worded, is whether it's possible to re-sort the fields once you've already added them to a queue. But never mind, I'll do it with swapping. Best, Giuseppe On 14/11/11 17:50, Kenneth Crocker wrote: Giuseppe, As far as I know, you can only modify the sequence under Ticket Custom Fields when Configuring a Queue. So that all tickets in the same Queue see the Cf's in the same sequence. That's about the extent of my knowledge. Kenn LBNL On Mon, Nov 14, 2011 at 9:31 AM, Giuseppe Sollazzo gsoll...@sgul.ac.uk mailto:gsoll...@sgul.ac.uk wrote: On 14/11/11 17:24, Kenneth Crocker wrote: Giuseppe, Are you talking about hoe the VALUES appear or the way the Fields themselves appear on a ticket page? Hi Kenneth, the order of the fields themselves. I know you can give a sort order for the values within the interface, so I was expecting something similar to be available for Fields order. The only way to do it seems to be swapping them around. Any other possibility? Thanks, Giuseppe Kenn LBNL On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo gsoll...@sgul.ac.uk mailto:gsoll...@sgul.ac.uk mailto:gsoll...@sgul.ac.uk mailto:gsoll...@sgul.ac.uk wrote: Hi there, maybe this is stupid but is there a quick way of re-sorting custom fields? Thanks, Giuseppe RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain ? November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain ? November 28 29, 2011 - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJOwjswAAoJEAqigArPBfJXL7cIAJYrNW8U18XBQC73d2v+2bdZ 4unD1NftReWNZ1QFzDfulwPbJsA3w1BQAwiQHMgGasZKCa/1ueYG29e3dthQHWRd cGZx/yw4qRj0x+fWUpp8wndoeiHoG9M2ylMHeo+B6jypmnJ5EUsm9Yr2bHnSJcdm UpmhaCUvugQn2CeVi8HtHBDSCYUFa68+owavnXvuxfbuDQyc3yJrScvxBN3a7Wer Q/w5YDEEIaT0flmVFNwdNRkBQ/sMyhgEIB015j0w4CxNKUpfmy9Ghu9A2f969MEc HYGRQIllVpQD3c1y82pJmfZ2bZr3+EdMpPec8Cwg19hlfxWOpFURNfLFxSmTspg= =r/xn -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Sorting custom fields
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Thanks Ruslan, I'll see if this doesn't overcomplicate things. Giuseppe On 14/11/11 18:09, Ruslan Zakirov wrote: ustomFields ocf ON ocf.CustomField = cf.id LEFT JOIN Queues q ON ocf.ObjectId = q.id WHERE cf.LookupType = 'RT::Queue-RT::Ticket' AND (q.Name IS NULL OR q.Name = 'Blocks') ORDER BY cf.LookupType ASC, ocf.SortOrder ASC; - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJOwjtPAAoJEAqigArPBfJXgSQH/iJfiBVMxUvofXN6aJsO2GJi qgJ9yE57ylSYaOulctEDkYbXzR0t1RudFZnDhCdDM9aVvl0qIB6BDp4v5kSaueNd 4p1vR//oYQKkR6K/wxXYoeqbsTouy2lU414O9fZ2PWrm9D0aNpfrErLJ5ysRtp0+ W5J3L/nAPWMghB+xWSm5EH43ldPbJJeH/grdLFhcgelBo5uwTeK9relxlrLcnj9e /z9Nl7K7uGiw2bGkz4+ELk84V3Wr+e/TGziPBsfzn/3jSyvK1IETtCzg4s4PfEe4 SErGXIxCF+VQ6BfdZYslwKkDMA5XJ1MeVm0tLFZyV/y8F33uRR43C5ZhB7lt+YA= =3vhB -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Sorting custom fields
Giuseppe, Are you talking about hoe the VALUES appear or the way the Fields themselves appear on a ticket page? Kenn LBNL On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo gsoll...@sgul.ac.ukwrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, maybe this is stupid but is there a quick way of re-sorting custom fields? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJOu+RrAAoJEAqigArPBfJXNOQH/jdKeK/eqbuVnwD2aVmjpsAQ Fim6Z1yoojPuGmz/yPEVoxhDuZy7qwbCme7+pV2T6/miwUShJUJr/QflvK9pxxyQ W03MlQuuhlrFrka9atmDXcGzUM4hd7bZL3d3npUPtAfb8+ky2kP5+eBzMQqQeAXU gPnmN2jcpcMTPOcuFJVfp6I1r9wxzE+bEOo3frma5RpyEifkHDPopqldf6KRwMzM 0r/3SjN01bB9L2VgcxcT26HZYqi43Q4v4fq28EpzzFJFIAN3lipVPs1b8Q0cS4d8 9otLY5dTOQjiI28VWY+y1jKJeOa227EWdqyWWypAKJEU7nrk0Mk6yg0S4jLAb2A= =bEKW -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Sorting custom fields
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 14/11/11 17:24, Kenneth Crocker wrote: Giuseppe, Are you talking about hoe the VALUES appear or the way the Fields themselves appear on a ticket page? Hi Kenneth, the order of the fields themselves. I know you can give a sort order for the values within the interface, so I was expecting something similar to be available for Fields order. The only way to do it seems to be swapping them around. Any other possibility? Thanks, Giuseppe Kenn LBNL On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo gsoll...@sgul.ac.uk mailto:gsoll...@sgul.ac.uk wrote: Hi there, maybe this is stupid but is there a quick way of re-sorting custom fields? Thanks, Giuseppe - RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain ? November 28 29, 2011 - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJOwVCDAAoJEAqigArPBfJXAzsH/3fcawXwyosVR9yPP65qky2R PpgMozygRBcoJnlh1Ic6cURrcXUfhn+xDYtrtmHzD4W8Uk+bgFWNd7bSx+14/SJy I5WmqpLo1Cv79vY2OWDe/DQ1eCxS45lSMk0CtjqbZM0ljWjc00D+oFU+wbBOoska 1TJH9lXueZ7ckeuC35v/9tbuZBxQgwfcFk2IRTxQZkuMM2Y5O6pdVp8+y0uXGprC ECSsTd8F1LT0ymajsoUUJYM0ymZno0wyTbW0fsTsHjZKsjQxJcqVHo8KZ2SKY+t7 gP4nXgGgE2yMk5ZXeEudtUdMUAH3waUSCM61oDMgnvKVoB1bWMZWmW9sR/AsXF4= =y21q -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Sorting custom fields
Giuseppe, As far as I know, you can only modify the sequence under Ticket Custom Fields when Configuring a Queue. So that all tickets in the same Queue see the Cf's in the same sequence. That's about the extent of my knowledge. Kenn LBNL On Mon, Nov 14, 2011 at 9:31 AM, Giuseppe Sollazzo gsoll...@sgul.ac.ukwrote: ** -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 14/11/11 17:24, Kenneth Crocker wrote: Giuseppe, Are you talking about hoe the VALUES appear or the way the Fields themselves appear on a ticket page? Hi Kenneth, the order of the fields themselves. I know you can give a sort order for the values within the interface, so I was expecting something similar to be available for Fields order. The only way to do it seems to be swapping them around. Any other possibility? Thanks, Giuseppe Kenn LBNL On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo gsoll...@sgul.ac.uk mailto:gsoll...@sgul.ac.uk gsoll...@sgul.ac.uk wrote: Hi there, maybe this is stupid but is there a quick way of re-sorting custom fields? Thanks, Giuseppe - RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain ? November 28 29, 2011 - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJOwVCDAAoJEAqigArPBfJXAzsH/3fcawXwyosVR9yPP65qky2R PpgMozygRBcoJnlh1Ic6cURrcXUfhn+xDYtrtmHzD4W8Uk+bgFWNd7bSx+14/SJy I5WmqpLo1Cv79vY2OWDe/DQ1eCxS45lSMk0CtjqbZM0ljWjc00D+oFU+wbBOoska 1TJH9lXueZ7ckeuC35v/9tbuZBxQgwfcFk2IRTxQZkuMM2Y5O6pdVp8+y0uXGprC ECSsTd8F1LT0ymajsoUUJYM0ymZno0wyTbW0fsTsHjZKsjQxJcqVHo8KZ2SKY+t7 gP4nXgGgE2yMk5ZXeEudtUdMUAH3waUSCM61oDMgnvKVoB1bWMZWmW9sR/AsXF4= =y21q -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Sorting custom fields
On Mon, Nov 14, 2011 at 9:31 PM, Giuseppe Sollazzo gsoll...@sgul.ac.uk wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 14/11/11 17:24, Kenneth Crocker wrote: Giuseppe, Are you talking about hoe the VALUES appear or the way the Fields themselves appear on a ticket page? Hi Kenneth, the order of the fields themselves. I know you can give a sort order for the values within the interface, so I was expecting something similar to be available for Fields order. The only way to do it seems to be swapping them around. Any other possibility? Custom perl script that talks to API or direct SQL on ObjectCustomFields table. It's better to use fresh 3.8 or 4.0. Here is SQL to see the current state: SELECT cf.Name, q.Name, ocf.SortOrder FROM CustomFields cf JOIN ObjectCustomFields ocf ON ocf.CustomField = cf.id LEFT JOIN Queues q ON ocf.ObjectId = q.id WHERE cf.LookupType = 'RT::Queue-RT::Ticket' AND (q.Name IS NULL OR q.Name = 'Blocks') ORDER BY cf.LookupType ASC, ocf.SortOrder ASC; Thanks, Giuseppe Kenn LBNL On Thu, Nov 10, 2011 at 6:49 AM, Giuseppe Sollazzo gsoll...@sgul.ac.uk mailto:gsoll...@sgul.ac.uk wrote: Hi there, maybe this is stupid but is there a quick way of re-sorting custom fields? Thanks, Giuseppe - RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain ? November 28 29, 2011 - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJOwVCDAAoJEAqigArPBfJXAzsH/3fcawXwyosVR9yPP65qky2R PpgMozygRBcoJnlh1Ic6cURrcXUfhn+xDYtrtmHzD4W8Uk+bgFWNd7bSx+14/SJy I5WmqpLo1Cv79vY2OWDe/DQ1eCxS45lSMk0CtjqbZM0ljWjc00D+oFU+wbBOoska 1TJH9lXueZ7ckeuC35v/9tbuZBxQgwfcFk2IRTxQZkuMM2Y5O6pdVp8+y0uXGprC ECSsTd8F1LT0ymajsoUUJYM0ymZno0wyTbW0fsTsHjZKsjQxJcqVHo8KZ2SKY+t7 gP4nXgGgE2yMk5ZXeEudtUdMUAH3waUSCM61oDMgnvKVoB1bWMZWmW9sR/AsXF4= =y21q -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Sorting custom fields
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, maybe this is stupid but is there a quick way of re-sorting custom fields? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJOu+RrAAoJEAqigArPBfJXNOQH/jdKeK/eqbuVnwD2aVmjpsAQ Fim6Z1yoojPuGmz/yPEVoxhDuZy7qwbCme7+pV2T6/miwUShJUJr/QflvK9pxxyQ W03MlQuuhlrFrka9atmDXcGzUM4hd7bZL3d3npUPtAfb8+ky2kP5+eBzMQqQeAXU gPnmN2jcpcMTPOcuFJVfp6I1r9wxzE+bEOo3frma5RpyEifkHDPopqldf6KRwMzM 0r/3SjN01bB9L2VgcxcT26HZYqi43Q4v4fq28EpzzFJFIAN3lipVPs1b8Q0cS4d8 9otLY5dTOQjiI28VWY+y1jKJeOa227EWdqyWWypAKJEU7nrk0Mk6yg0S4jLAb2A= =bEKW -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
