Re: [rt-users] Stalled tickets - Open on comment/reply?

2016-06-17 Thread Joel Bergmark
joel.bergm...@t3.se<mailto:joel.bergm...@t3.se>> Sent: Thursday, May 12, 2016 2:30:01 PM To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: [rt-users] Stalled tickets - Open on comment/reply? Perhaps this is not a bug, but stalled tickets that gets

Re: [rt-users] Stalled tickets - Open on comment/reply?

2016-05-16 Thread Zoey Schutt
: Thursday, May 12, 2016 2:30:01 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Stalled tickets - Open on comment/reply? Perhaps this is not a bug, but stalled tickets that gets updated via email from external parties, didn't this previously change the status of the ticket to O

[rt-users] Stalled tickets - Open on comment/reply?

2016-05-12 Thread Joel Bergmark
Perhaps this is not a bug, but stalled tickets that gets updated via email from external parties, didn't this previously change the status of the ticket to Open? In RT 4.4 it seems not to work, and cant seem to make it work with custom scrip either (due to lack of perl skills). Is this a bug