[rt-users] Start
Hi In 4.0.x I use inside my search something like and Starts 'Today' to specify the starting date of this ticket is than today. After ugrading to 4.2.1 it's not working anymore. Anyone can tell me what's is the new syntax ? Thanks lot. merry christmas Regards. -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: mar 24 déc 2013 17:32:50 CET
Re: [rt-users] Start
On Tue, 2013-12-24 at 17:37 +0100, Albert Shih wrote: In 4.0.x I use inside my search something like and Starts 'Today' to specify the starting date of this ticket is than today. After ugrading to 4.2.1 it's not working anymore. In RT 4.0, this search also found tickets where Starts was not set; this is no longer true in RT 4.2. Unfortunately, as this was an almost-unintended change, there is currently no way to search for tickets which have no Starts date set. I've pushed a branch for 4.2.2 which will resolve this; the ticketsql syntax will be 'Starts IS NULL' - Alex
Re: [rt-users] Start
Le 24/12/2013 à 12:27:35-0500, Alex Vandiver a écrit On Tue, 2013-12-24 at 17:37 +0100, Albert Shih wrote: In 4.0.x I use inside my search something like and Starts 'Today' to specify the starting date of this ticket is than today. After ugrading to 4.2.1 it's not working anymore. In RT 4.0, this search also found tickets where Starts was not set; this is no longer true in RT 4.2. Unfortunately, as this was an almost-unintended change, there is currently no way to search for tickets which have no Starts date set. I've pushed a branch for 4.2.2 OK. which will resolve this; the ticketsql syntax will be 'Starts IS NULL' I take this moment to say, RT is very very good software.work like a charm, very few bug, and when a bug appear they are always someone to answer. So thanks you very much and Merry Christmas. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: mar 24 déc 2013 21:47:21 CET
Re: [rt-users] Start page is displaied when DB is unavalable
:) thanks Reslan, Regards Asanka From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Friday, 29 March 2013, 1:33 Subject: Re: [rt-users] Start page is displaied when DB is unavalable On Thu, Mar 28, 2013 at 10:23 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Thank you Ruslan, hope I will not break what is working :) and is this fixed on later releases since I am planning on doing an upgrade to the latust It's not at the moment and I don't know if it's on anybody's radar. Best Regards From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Thursday, 28 March 2013, 20:26 Subject: Re: [rt-users] Start page is displaied when DB is unavalable On Thu, Mar 28, 2013 at 2:59 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards Filed as a bug/feature request [1]. It's not hard to implement. If you want to then you should start around line 274 in lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase. [1] http://issues.bestpractical.com/Ticket/Display.html?id=23332 -- Best regards, Ruslan. -- Best regards, Ruslan.
[rt-users] Start page is displaied when DB is unavalable
Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards
Re: [rt-users] Start page is displaied when DB is unavalable
On Thu, Mar 28, 2013 at 2:59 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards Filed as a bug/feature request [1]. It's not hard to implement. If you want to then you should start around line 274 in lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase. [1] http://issues.bestpractical.com/Ticket/Display.html?id=23332 -- Best regards, Ruslan.
Re: [rt-users] Start page is displaied when DB is unavalable
Thank you Ruslan, hope I will not break what is working :) and is this fixed on later releases since I am planning on doing an upgrade to the latust Best Regards From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Thursday, 28 March 2013, 20:26 Subject: Re: [rt-users] Start page is displaied when DB is unavalable On Thu, Mar 28, 2013 at 2:59 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards Filed as a bug/feature request [1]. It's not hard to implement. If you want to then you should start around line 274 in lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase. [1] http://issues.bestpractical.com/Ticket/Display.html?id=23332 -- Best regards, Ruslan.
Re: [rt-users] Start page is displaied when DB is unavalable
On Thu, Mar 28, 2013 at 10:23 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Thank you Ruslan, hope I will not break what is working :) and is this fixed on later releases since I am planning on doing an upgrade to the latust It's not at the moment and I don't know if it's on anybody's radar. Best Regards From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Thursday, 28 March 2013, 20:26 Subject: Re: [rt-users] Start page is displaied when DB is unavalable On Thu, Mar 28, 2013 at 2:59 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards Filed as a bug/feature request [1]. It's not hard to implement. If you want to then you should start around line 274 in lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase. [1] http://issues.bestpractical.com/Ticket/Display.html?id=23332 -- Best regards, Ruslan. -- Best regards, Ruslan.
[rt-users] Start ticket ID in 2000
Is there any easy way to make ticket IDs start in a number (eg: 2000), instead of starting in 1? If I manually change the ID of a ticket to 2000 will that do the trick? Thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Start ticket ID in 2000
On Mon, Nov 02, 2009 at 12:40:12PM +, Rui Vitor Figueiras Meireles wrote: Is there any easy way to make ticket IDs start in a number (eg: 2000), instead of starting in 1? If I manually change the ID of a ticket to 2000 will that do the trick? here are some tips for this: http://wiki.bestpractical.com/view/SetStartingId ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Start ticket ID in 2000
Thank you very much, it worked! Rui Meireles -Original Message- Date: Mon, 2 Nov 2009 13:50:55 +0100 From: Emmanuel Lacour elac...@easter-eggs.com Subject: Re: [rt-users] Start ticket ID in 2000 To: rt-users@lists.bestpractical.com Message-ID: 20091102125055.gb9...@easter-eggs.com Content-Type: text/plain; charset=us-ascii On Mon, Nov 02, 2009 at 12:40:12PM +, Rui Vitor Figueiras Meireles wrote: Is there any easy way to make ticket IDs start in a number (eg: 2000), instead of starting in 1? If I manually change the ID of a ticket to 2000 will that do the trick? here are some tips for this: http://wiki.bestpractical.com/view/SetStartingId -Original Message- From: Rui Vitor Figueiras Meireles Sent: segunda-feira, 2 de Novembro de 2009 12:40 To: 'rt-users@lists.bestpractical.com' Subject: Start ticket ID in 2000 Is there any easy way to make ticket IDs start in a number (eg: 2000), instead of starting in 1? If I manually change the ID of a ticket to 2000 will that do the trick? Thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] start from today
Hi all Sometime I created some ticket with Start in the futur. And I would like to make «My Ticket» don't show me those tickets until the starting date. How can I make search with Start «today» in «My_ticket» search ? Regards. -- Albert SHIH SIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Heure local/Local time: Lun 9 mar 2009 14:46:23 CET ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] start from today
Le 09/03/2009 à 14:48:07+0100, Albert Shih a écrit Hi all Sometime I created some ticket with Start in the futur. And I would like to make «My Ticket» don't show me those tickets until the starting date. How can I make search with Start «today» in «My_ticket» search ? I find the solution . start 'today' sorry to bothering this mailing list for something so easy. Regards. -- Albert SHIH SIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Heure local/Local time: Lun 9 mar 2009 14:58:10 CET ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Start ticket number at an arbitrary value
At Thursday 10/25/2007 04:47 PM, you wrote: Insert a row in the tickets table with id 4999, then the next ticket will be 5000. This may depend on which database you're using. Oracle, for example, uses a sequence object for the next id, so in that case you'd need to reset the sequence value. Steve On 10/25/07, John Arends mailto:[EMAIL PROTECTED][EMAIL PROTECTED] wrote: Is anyone aware of a way that I can have my next ticket start at an arbitrary high value that I select? I'm on a new installation, and I have created a few test tickets (I believe I'm up to number 4) but if possible I would like the next ticket to start at 5000. Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Start ticket number at an arbitrary value
Is anyone aware of a way that I can have my next ticket start at an arbitrary high value that I select? I'm on a new installation, and I have created a few test tickets (I believe I'm up to number 4) but if possible I would like the next ticket to start at 5000. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Start ticket number at an arbitrary value
That was my initial plan, but I wanted to make sure there wasn't an RT sanctioned way, since the general recommendation seems to be to avoid messing with the database directly. I can't imagine this would cause any integrity problems. Todd Chapman wrote: Insert a row in the tickets table with id 4999, then the next ticket will be 5000. On 10/25/07, *John Arends* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Is anyone aware of a way that I can have my next ticket start at an arbitrary high value that I select? I'm on a new installation, and I have created a few test tickets (I believe I'm up to number 4) but if possible I would like the next ticket to start at 5000. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
