As far as I can tell, it doesn't appear that the subject was altered
in any way.
Just to confirm, I asked the person who sent in the email and they
said they
clicked reply, typed their response and did not change the subject
I looked at the headers of the mail:
Subject: Re: [RT - General #316
It's the subject token extraction routines. They're designed to make
sure that RT's can exchange mail without getting into ticket creation
loops. This sort of suggests to me that your users or their mail clients
somehow messed up the ticket id in the subject, as the code shouldn't
add its own id b
> Does anyone have any clues as to what might be causing this?
Nope. I've had it happen to. Some tickets seem to be persistently
afflicted with this. I've manually gone in to correct the subject, and
had it change again later into a monstrously long thing.
http://www.gossamer-threads.com/lists/rt/
I have an RT 3.8.1 install and I have been noticing that every once
and a while, when an update to a ticket is sent in, the subject of the
ticket gets changed to include subject tag
at the end.
The very last update to the ticket that this just happened to is:
Wed Jan 07 10:28:56 2009R