Ok, this has annoyed me for the 6 years we've been using Request Tracker. When there's a new message against a ticket, I always click on the "New" link to take me to the new message. That's work fine, except it doesn't mark the message as read. I need to go back up to the top of the page, and click the link in the New Message notification box. I've attached screenshots showing the "New" link I'm talking about, and the "New Message" notification box. Can the behaviour of the "New" be be changed to also automatically mark the new messages as read?
<http://requesttracker.8502.n7.nabble.com/file/n62082/New.png> <http://requesttracker.8502.n7.nabble.com/file/n62082/New_Message.png> -- View this message in context: http://requesttracker.8502.n7.nabble.com/Suggestion-Marking-new-messages-as-read-tp62082.html Sent from the Request Tracker - User mailing list archive at Nabble.com. --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016