Nobody?
Or did I fail to provide some needed detail?
T.I.A.
Cris
On 03/11/2015 04:11 PM, Guadagnino Cristiano wrote:
Hi all,
I am configuring some new queues for a division that wants to use RT too.
They work with SLAs, so I am testing the usage of the SLA extension.
I installed it, but I
Hi all,
I am configuring some new queues for a division that wants to use RT too.
They work with SLAs, so I am testing the usage of the SLA extension.
I installed it, but I have some difficulties adapting it to the way they work.
They want to have this kind of SLA: when a ticket with a
