Re: [rt-users] Ticket Changes Queue when updated

2015-10-07 Thread Daniel Moore
] P: 706.282.5764 F: 888.777.4304 http://www.osbornewood.com From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu] Sent: Wednesday, October 07, 2015 4:24 PM To: Daniel Moore Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket Changes Queue when updated On Wed, Oct 7, 2015 at 2:50 PM

[rt-users] Ticket Changes Queue when updated

2015-10-07 Thread Daniel Moore
Hello, I thought I had found the answer this a long time ago but I cannot seem to locate it now. We have several queues set up and when a user updates something on their ticket (priority, reply, etc) The ticket will automatically bounce out of whatever queue it is in into another queue. For

Re: [rt-users] Ticket Changes Queue when updated

2015-10-07 Thread Matt Zagrabelny
On Wed, Oct 7, 2015 at 2:50 PM, Daniel Moore wrote: > Hello, > > > > I thought I had found the answer this a long time ago but I cannot seem to > locate it now. > > > > We have several queues set up and when a user updates something on their > ticket (priority,