, 2015 7:47 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle
4.2.11.
New tickets links, created post upgrade/conversion, are displayed correctly. It
is only the old ticket links are not displaying correctly.
Greg
-Original
On 17-11-2015 20:04, Hummer, Greg wrote:
>
>
> Good afternoon,
>
> I can confirm it is most likely due to an organization. The
> organization in our System Configuration prior to the
> Conversion/Upgrade matches the setting after. This was confirmed
> though googles “Inspect Element” feature.
>
>
:05 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle
4.2.11.
What about new links after the upgrade? Are they displayed correctly?
Do 'select * from links where localbase=TICKETID'
and compare the base and target value of old
Greg
From: Aaron Guise [mailto:aa...@guise.net.nz]
Sent: Thursday, October 22, 2015 5:43 AM
To: Hummer, Greg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle
4.2.11.
Hi Greg,
This certainly sounds like a mismatch as Maik suggested.
i-hamburg.de]
> Sent: Friday, October 09, 2015 2:12 AM
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to
> Oracle 4.2.11.
>
> Hey Greg,
>
> please check if your $Organization variable is set in RT_SiteConfig.pm
> It
.@uni-hamburg.de]
Sent: Friday, October 09, 2015 2:12 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket Links missing post upgrade/conversion to Oracle
4.2.11.
Hey Greg,
please check if your $Organization variable is set in RT_SiteConfig.pm
It must fit to the values of fiel
Hey Greg,
please check if your $Organization variable is set in RT_SiteConfig.pm
It must fit to the values of field "base" and "target" in table "links"
If your code snipped is correct then
Set( $Organization, 'example.com' );
best
Maik
smime.p7s
Description: S/MIME Cryptographic Signature
Good Morning,
After upgrading and converting request tracker from MySQL 4.0.6 to Oracle
4.2.11, users noticed that the linked tickets were no longer visible.
There are bullet points for each linked ticket in the “Links” pane and the
“Link ticket” tab, however the ticket text, number, and
