Sorry for all the messages today. My boss just pointed out something odd: our script to make a ticket requestor into the owner works fine, in that viewing the ticket shows the owner. However, a search that turns up multiple tickets will have many owners listed as "nobody in particular". Clicking such a ticket reveals an owner, though. Why would the search sometimes refuse to show the owner, while the ticket page lists one? I haven't modified the results page at all, and while I did modify the ticket display some, I never touched the part that shows the owner. Here's the script (I didn't write it, I borrowed it):
# get actor ID my $Actor = $self->TransactionObj->Creator; #if actor is RT_SystemUser then get out of here return 1 if $Actor == $RT::SystemUser->id; #prevents a ticket being assigned to an unprivileged user, comment out if you want this return 1 unless $self->TransactionObj->CreatorObj->Privileged; #get out unless ticket owner is nobody return 1 unless $self->TicketObj->Owner == $RT::Nobody->id; #try to change owner $RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user #". $Actor ); my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => $Actor, RecordTransaction => 0); unless( $status ) { $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" ); return undef; } return 1; -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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