[rt-users] Time Worked mandatory field

2010-05-28 Thread Jim Tambling
Is there a way to make the 'Time Worked' field mandatory with each
update?

 

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Re: [rt-users] Time Worked mandatory field

2010-05-28 Thread Emmanuel Lacour
On Fri, May 28, 2010 at 12:29:44PM +0100, Jim Tambling wrote:
 Is there a way to make the 'Time Worked' field mandatory with each
 update?
 
  

You have to write your own callback for share/html/Ticket/Update.html to
check that the field is not empty on post.

see http://wiki.bestpractical.com/ for hints on callbacks.

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