Hi Folks, Currently we have a situation where when a custom field is changed to a certain value via ticket “edit” a template for that custom field value is used to correspond with the requestor. It’s actually a “TERMINATION” notice telling them they no longer have an account with us.
I’d like to also send an email to other department to have them take an action as well though. Basically the customer gets a termination notice and we want billing to get a request from us to terminate the account. Does anyone have any ideas on how I’d trigger a second email that the requestor won’t see? I thought of just CCing the other department when that template is used but that’s not really a viable thing to do in this case. The other department needs some data from a template that shouldn’t be sent to the requestor so the emails have to be entirely different. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932