[rt-users] Trouble with CommandByMail
To list,
I have a Custom Field defined as Fill in one wikitext area that isn't
getting updated with the entire value when I try to create a ticket using
CommandByMail. I have tried re-defining the CF as Fill in one text area.
In both situations, the value that ends up in the CF is only 58 characters
long, whereas I entered anywhere from 70 to 180. When I entered:
CF{Description}: Again, this content will see if all the words are carried
over to the custom field and if it will also wrap around or what it will do.
I hope it does it all.
I ended up with :
Again, this content will see if all the words are carried in the CF.
Can anyone help me with this?
Thanks in advance.
Kenn
LBNL
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Trouble with CommandByMail
Hello Kenneth, As I understand you tested that disabling the plugin stops looping? On Fri, Apr 16, 2010 at 1:51 AM, Kenneth Crocker kfcroc...@lbl.gov wrote: To list, I have a bit of a problem. CommandByMail is working well with email from privileged users. However, when I send in an email from my yahoo account, it being non-LDAP and therefore doesn't exist in my USERS Table, it creates a never-ending mailer daemon loop and my yahoo account gets hundreds and hundreds of emails saying it couldn't get any user info on it. What I expected to happen was for RT to reject the email as unprivileged and an email notice stating that fact, but one-time only. Does anyone have a way around this problem? We definitely need to have CommanByMail but we don't want people to get endless error email either. Thanks. Kenn LBNL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Trouble with CommandByMail
To list, I have a bit of a problem. CommandByMail is working well with email from privileged users. However, when I send in an email from my yahoo account, it being non-LDAP and therefore doesn't exist in my USERS Table, it creates a never-ending mailer daemon loop and my yahoo account gets hundreds and hundreds of emails saying it couldn't get any user info on it. What I expected to happen was for RT to reject the email as unprivileged and an email notice stating that fact, but one-time only. Does anyone have a way around this problem? We definitely need to have CommanByMail but we don't want people to get endless error email either. Thanks. Kenn LBNL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
