Re: [rt-users] Unable to bulk update Assets

[Matt Zagrabelny]

On Wed, Feb 8, 2017 at 2:58 PM, Shawn M Moore  wrote:

> We have a fix for this in the upcoming releases of RT; in the meantime you
> can apply the patch to your RT instance:

Shawn,

Any rough estimate on 4.4.2?

Thanks!

-m

Re: [rt-users] Unable to bulk update Assets

[Shawn M Moore]

Hi Chris,

> On Feb 8, 2017, at 15:28, Chris McClement  wrote:
> 
> I'm unable to apply any bulk updates to custom fields in my Asset database. 
> For example, I have a Custom Field called "Asset Category". I have configured 
> the CF to be filled from a dropdown list ("Select one value") and defined a 
> range of categories to select from. Applying a bulk update to assets where 
> I've selected, for example, setting the CF to "PC" (or any of the other 
> options I've defined) fails with the following message displayed in the web 
> browser:
> 
> An internal RT error has occurred. Your administrator can find more details 
> in RT's log files.
> 
> I've had a look in my syslog, and every time I attempt this bulk update, the 
> following two entries appear:
> 
> Feb  9 09:17:06 rt RT: [11319] Use of uninitialized value $1 in hash element 
> at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 3164.
> Feb  9 09:17:06 rt RT: [11319] Can't call method "new" without a package or 
> object reference at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 
> 3099.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3099]#012  
> [/opt/rt4/share/html/Asset/Search/Bulk.html:183]#012  
> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]#012  
> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]#012  
> [/opt/rt4/share/html/autohandler:53]
> 
> Does anyone have an ideas what might be causing this?

We have a fix for this in the upcoming releases of RT; in the meantime you can 
apply the patch to your RT instance:

https://github.com/bestpractical/rt/commit/0cf934de1da1cea2433c9da3946357bda9c16c7f.patch
 


> For completeness, applying a bulk update to one of the core fields (e.g. 
> "Owner") works fine.

Yes, the bug affects only custom fields.

Best,
Shawn

[rt-users] Unable to bulk update Assets

[Chris McClement]

I'm unable to apply any bulk updates to custom fields in my Asset database.
For example, I have a Custom Field called "Asset Category". I have
configured the CF to be filled from a dropdown list ("Select one value")
and defined a range of categories to select from. Applying a bulk update to
assets where I've selected, for example, setting the CF to "PC" (or any of
the other options I've defined) fails with the following message displayed
in the web browser:

An internal RT error has occurred. Your administrator can find more details
in RT's log files.

I've had a look in my syslog, and every time I attempt this bulk update,
the following two entries appear:

Feb  9 09:17:06 rt RT: [11319] Use of uninitialized value $1 in hash
element at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 3164.
Feb  9 09:17:06 rt RT: [11319] Can't call method "new" without a package or
object reference at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line
3099.#012#012Stack:#012
 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3099]#012
 [/opt/rt4/share/html/Asset/Search/Bulk.html:183]#012
 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]#012
 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]#012
 [/opt/rt4/share/html/autohandler:53]

Does anyone have an ideas what might be causing this?

For completeness, applying a bulk update to one of the core fields (e.g.
"Owner") works fine.