Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?
On 5/19/15 11:07 AM, Giuseppe Sollazzo wrote: Ok, I got it working. The Content is actually a custom field that needs to be configured. It's reported at https://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html Can I recommend a link to this is added to the distribution's README/UPGRADE files? Hi, thanks for the suggestion. Can you be more specific as to where you'd like to see the link? Perhaps a diff? I didn't reply to your initial question because I was a bit confused as to how you got in to the situation you did. You said you were upgrading from 4.0 with RTFM, but starting with 4.0, articles were built in - you wouldn't install RTFM on a 4.0 system: https://www.bestpractical.com/rtfm/ RTFM has now reached end-of-life. However, as of RT 4.0.0, RTFM's functionality was integrated into RT itself as Articles. docs/UPGRADING-4.0 has the details for upgrading from RTFM to articles, but that wouldn't have normally applied to you because RTFM isn't compatible with 4.0+
Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?
Hi Todd, thanks for the reply: Can I recommend a link to this is added to the distribution's README/UPGRADE files? Hi, thanks for the suggestion. Can you be more specific as to where you'd like to see the link? Perhaps a diff? Ah, no I mean: as Articles are a built-in functionality, but this doesn't work out of the box - as in: unless custom fields are properly configured - it would be good to have in the README a section for Articles, simply stating to configure the Articles functionality please follow the instructions at http://bestpractical.com/rt/docs/latest/customizing/articles_introduction.html;. As Articles require a somewhat different list of configuration tasks than other features, I think having this in the README would prevent headaches. Looking at the forums, it seems not to be a rare occurrence. I didn't reply to your initial question because I was a bit confused as to how you got in to the situation you did. You said you were upgrading from 4.0 with RTFM, but starting with 4.0, articles were built in - you wouldn't install RTFM on a 4.0 system: Yes, I'm sorry about that indeed! I got really confused about what the lack of an editable content field meant. Looking on the forums, it was suggested that this depended by a number of missed configurations in RTFM and I suspected our move from 3.8 to 4 had carried over databases. I know it doesn't make any sense - I've now found our RT system history and realised what was going on. docs/UPGRADING-4.0 has the details for upgrading from RTFM to articles, but that wouldn't have normally applied to you because RTFM isn't compatible with 4.0+ Correct - and this is actually quite good. Going back to my first point, though, this makes it evident that the distribution contains info about how to move from RTFM to Articles, but no pointers on how to setup Articles in the first place. If this could be amended, it would be great, and as I say just a link in the README would suffice. Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office) Member of the Health and Social Care Transparency Panel (Department of Health) Computing Services Information Services St George's, University of London Cranmer Terrace London SW17 0RE gsoll...@sgul.ac.uk +44 20 8725 5160 @sgulit St George’s, University of London is proud to be a Stonewall Diversity Champion: ‘people perform better when they can be themselves’. From: rt-users rt-users-boun...@lists.bestpractical.com on behalf of Todd Wade t...@bestpractical.com Sent: 21 May 2015 14:30 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed? On 5/19/15 11:07 AM, Giuseppe Sollazzo wrote: Ok, I got it working. The Content is actually a custom field that needs to be configured. It's reported at https://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html Can I recommend a link to this is added to the distribution's README/UPGRADE files? Hi, thanks for the suggestion. Can you be more specific as to where you'd like to see the link? Perhaps a diff? I didn't reply to your initial question because I was a bit confused as to how you got in to the situation you did. You said you were upgrading from 4.0 with RTFM, but starting with 4.0, articles were built in - you wouldn't install RTFM on a 4.0 system: https://www.bestpractical.com/rtfm/ RTFM has now reached end-of-life. However, as of RT 4.0.0, RTFM's functionality was integrated into RT itself as Articles. docs/UPGRADING-4.0 has the details for upgrading from RTFM to articles, but that wouldn't have normally applied to you because RTFM isn't compatible with 4.0+
Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?
Ok, I got it working. The Content is actually a custom field that needs to be configured. It's reported at https://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html Can I recommend a link to this is added to the distribution's README/UPGRADE files? Thanks, -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Care Transparency Panel (Department of Health) Computing Services Information Services St George's, University of London Cranmer Terrace London SW17 0RE gsoll...@sgul.ac.uk +44 20 8725 5160 @sgulit St George's, University of London is proud to be a Stonewall Diversity Champion: 'people perform better when they can be themselves'. From: rt-users rt-users-boun...@lists.bestpractical.com on behalf of Giuseppe Sollazzo gsoll...@sgul.ac.uk Sent: 06 May 2015 09:10 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed? Hi all, is there anyone who has had the same issue or has any suggestion? Or should I remove RTFM from 4.0.0 and then repeat the migration? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Care Transparency Panel (Department of Health) Computing Services Information Services St George's, University of London Cranmer Terrace London SW17 0RE gsoll...@sgul.ac.uk +44 20 8725 5160 @sgulit St George's, University of London is proud to be a Stonewall Diversity Champion: 'people perform better when they can be themselves'. From: rt-users rt-users-boun...@lists.bestpractical.com on behalf of Giuseppe Sollazzo gsoll...@sgul.ac.uk Sent: 30 April 2015 12:07 To: rt-users@lists.bestpractical.com Subject: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed? Dear list, we have upgrade our 4.0.0 to the latest 4.2, which includes an article functionality and currently testing it (it's a clone of our live system). On our 4.0.0, we had RTFM version 2.0 installed (although we never really used it, nor configured it) and the installation guide says this is not compatible with the auto-upgrade script. I proceeded with the 4.0.0-4.2 upgrade anyway, thinking the RTFM would just be left behind. However, the Articles section doesn't quite work (see screenshot with content not being editable, which is a clear symptom of us never having configured RTFM for use), so I suspect RTFM files are affecting the functionality. Is there a quick fix? I don't mind losing the RTFM 2.0 content to be honest. Any help would be greatly appreciated. Kind regards -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Care Transparency Panel (Department of Health) Computing Services Information Services St George's, University of London Cranmer Terrace London SW17 0RE gsoll...@sgul.ac.uk +44 20 8725 5160 @sgulit St George's, University of London is proud to be a Stonewall Diversity Champion: 'people perform better when they can be themselves'. [http://www.sgul.ac.uk/images/misc/diversity_logo_with_text.jpg]
Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?
Hi all, is there anyone who has had the same issue or has any suggestion? Or should I remove RTFM from 4.0.0 and then repeat the migration? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Care Transparency Panel (Department of Health) Computing Services Information Services St George's, University of London Cranmer Terrace London SW17 0RE gsoll...@sgul.ac.uk +44 20 8725 5160 @sgulit St George's, University of London is proud to be a Stonewall Diversity Champion: 'people perform better when they can be themselves'. From: rt-users rt-users-boun...@lists.bestpractical.com on behalf of Giuseppe Sollazzo gsoll...@sgul.ac.uk Sent: 30 April 2015 12:07 To: rt-users@lists.bestpractical.com Subject: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed? Dear list, we have upgrade our 4.0.0 to the latest 4.2, which includes an article functionality and currently testing it (it's a clone of our live system). On our 4.0.0, we had RTFM version 2.0 installed (although we never really used it, nor configured it) and the installation guide says this is not compatible with the auto-upgrade script. I proceeded with the 4.0.0-4.2 upgrade anyway, thinking the RTFM would just be left behind. However, the Articles section doesn't quite work (see screenshot with content not being editable, which is a clear symptom of us never having configured RTFM for use), so I suspect RTFM files are affecting the functionality. Is there a quick fix? I don't mind losing the RTFM 2.0 content to be honest. Any help would be greatly appreciated. Kind regards -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Care Transparency Panel (Department of Health) Computing Services Information Services St George's, University of London Cranmer Terrace London SW17 0RE gsoll...@sgul.ac.uk +44 20 8725 5160 @sgulit St George's, University of London is proud to be a Stonewall Diversity Champion: 'people perform better when they can be themselves'. [http://www.sgul.ac.uk/images/misc/diversity_logo_with_text.jpg]
[rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?
Dear list, we have upgrade our 4.0.0 to the latest 4.2, which includes an article functionality and currently testing it (it's a clone of our live system). On our 4.0.0, we had RTFM version 2.0 installed (although we never really used it, nor configured it) and the installation guide says this is not compatible with the auto-upgrade script. I proceeded with the 4.0.0-4.2 upgrade anyway, thinking the RTFM would just be left behind. However, the Articles section doesn't quite work (see screenshot with content not being editable, which is a clear symptom of us never having configured RTFM for use), so I suspect RTFM files are affecting the functionality. Is there a quick fix? I don't mind losing the RTFM 2.0 content to be honest. Any help would be greatly appreciated. Kind regards -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board (Cabinet Office)? Member of the Health and Social Care Transparency Panel (Department of Health) Computing Services Information Services St George's, University of London Cranmer Terrace London SW17 0RE gsoll...@sgul.ac.uk +44 20 8725 5160 @sgulit St George's, University of London is proud to be a Stonewall Diversity Champion: 'people perform better when they can be themselves'. [http://www.sgul.ac.uk/images/misc/diversity_logo_with_text.jpg]
