Dear All, May I know what's the best method to avoid user remove ticket ID on title during email forwarding?
Is that possible to insert a random string into email content at the end of email which generate by each ticket? So that RT could capture and match the string even the email being forward. Please advise. Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 2222 M +852 9880 1217 Hong Kong . Singapore . Tokyo
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