Antw: Re: [rt-users] Users seem to be created automagically
[EMAIL PROTECTED] schrieb am Fr, Jul 13, 2007 um 2:50 in Nachricht [EMAIL PROTECTED]: Stefan, in a nutshell, this is the default behavior of RT. Users get created when added as CC to a ticket, or when some 'outside' user creates a ticket via email. okay. No problem. How do I convert them into 'real' users? But those users are disabled by default - they don't have permissions. The reason you don't see those users in the drop-down list is because you need to select 'include disabled users in search' at the bottom of the screen. No. I find them in only 1 or 2 places, and never in the normal users list, regardless if I enable the view of disabled users. I don't think you can delete those users other than removing them manually from the DB - but I don't think that would be a good idea. There is no reason to delete them in the first place. The problem is, sometimes people get cc'ed, and after a while, when they get more involved, they are created as real users. But then their email-address can not be filled in, because it is already existent somewhere in the database. As a workaround I have manually manipulated those address-entries of the automatically created users in the database directly. Not very cool, I know. Best regards, Stefan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Antw: Re: [rt-users] Users seem to be created automagically
Hi ... But those users are disabled by default - they don't have permissions. The reason you don't see those users in the drop-down list is because you need to select 'include disabled users in search' at the bottom of the screen. No. I find them in only 1 or 2 places, and never in the normal users list, regardless if I enable the view of disabled users. Ooookay, I found out how to find them... Just a % in the search field... But is there a way to somehow merge them together or clean them out consistently? Because I can find the same user with at least three different versions of his email address or typos of it and the like. For now it seems I have to learn some more SQL... Regards, Stefan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: Antw: Re: [rt-users] Users seem to be created automagically
In your previous post, you mentioned that sometimes you want to create a particular user, but can't because this new users email address is already taken by a user that got automatically created. To fix that, you do exactly what you are doing - you manipulate/change the address of the inactive user, then create the new user with the correct email address. Yes, you can merge users. There are examples of how to accomplish this in the Wiki (I think) as well as archived postings to this list. I would search there first. James Moseley Stefan Marx [EMAIL PROTECTED] BER.DETo Sent by: rt-users@lists.bestpractical.com rt-users-bounces@ cc lists.bestpractic al.comSubject Antw: Re: [rt-users] Users seem to be created automagically 07/13/2007 08:28 AM Hi ... But those users are disabled by default - they don't have permissions. The reason you don't see those users in the drop-down list is because you need to select 'include disabled users in search' at the bottom of the screen. No. I find them in only 1 or 2 places, and never in the normal users list, regardless if I enable the view of disabled users. Ooookay, I found out how to find them... Just a % in the search field... But is there a way to somehow merge them together or clean them out consistently? Because I can find the same user with at least three different versions of his email address or typos of it and the like. For now it seems I have to learn some more SQL... Regards, Stefan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Users seem to be created automagically
Hi, I have some users in our RT 3.6.3 which seem to be created automagically by having someone placing their email-address into some fields (I think some users have CC'ed them like in their email-system) However, they do not appear in most drop-down lists, where I can choose users, only in some. But how can I get rid of them, they do not show up in the users list, and how can I change this behaviour? Is it enough to clean them out of the Users-table in the database? And is there a configuration parameter to stop them from appearing? Regards, Stefan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
AW: Re: Antw: Re: [rt-users] Users seem to be created automagically
Hi, You don't need to change anything at this unprivileged user, just grab them from the inactive users list and activate them, it makes no sense to hold them twice inside the rt db. If you really like to get rid of them, use rtx-shredder and shred them with ruslans tool, that's more secure, but never do this inside the db, otherwise you will find yourself in big trouble ;-) Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Fri Jul 13 15:42:10 2007 Subject: Re: Antw: Re: [rt-users] Users seem to be created automagically In your previous post, you mentioned that sometimes you want to create a particular user, but can't because this new users email address is already taken by a user that got automatically created. To fix that, you do exactly what you are doing - you manipulate/change the address of the inactive user, then create the new user with the correct email address. Yes, you can merge users. There are examples of how to accomplish this in the Wiki (I think) as well as archived postings to this list. I would search there first. James Moseley Stefan Marx [EMAIL PROTECTED] BER.DETo Sent by: rt-users@lists.bestpractical.com rt-users-bounces@ cc lists.bestpractic al.comSubject Antw: Re: [rt-users] Users seem to be created automagically 07/13/2007 08:28 AM Hi ... But those users are disabled by default - they don't have permissions. The reason you don't see those users in the drop-down list is because you need to select 'include disabled users in search' at the bottom of the screen. No. I find them in only 1 or 2 places, and never in the normal users list, regardless if I enable the view of disabled users. Ooookay, I found out how to find them... Just a % in the search field... But is there a way to somehow merge them together or clean them out consistently? Because I can find the same user with at least three different versions of his email address or typos of it and the like. For now it seems I have to learn some more SQL... Regards, Stefan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Users seem to be created automagically
[EMAIL PROTECTED] wrote: Stefan, in a nutshell, this is the default behavior of RT. Users get created when added as CC to a ticket, or when some 'outside' user creates a ticket via email. But those users are disabled by default - they don't have permissions. The reason you don't see those users in the drop-down list is because you need to select 'include disabled users in search' at the bottom of the screen. I don't think you can delete those users other than removing them manually from the DB - but I don't think that would be a good idea. There is no reason to delete them in the first place. James Moseley Hi, I have some users in our RT 3.6.3 which seem to be created automagically by having someone placing their email-address into some fields (I think some users have CC'ed them like in their email-system) However, they do not appear in most drop-down lists, where I can choose users, only in some. But how can I get rid of them, they do not show up in the users list, and how can I change this behaviour? Is it enough to clean them out of the Users-table in the database? And is there a configuration parameter to stop them from appearing? Regards, Stefan There are basically 3 states for users: - Disabled - Casual/SelfServe - Can own tickets. Autocreated users are Casual and have no rights. Configuration/Users lists people who can own tickets. The search function will find Casual users as well (unless you click on include disabled users Odds are that what you want to do is search for the email address, update the user and make sure to click on the Let this user be granted rights button under the Access Control section. Then you can add them to groups and allow them access to queues now that they are Real people. No mucking with the database is necessary. Jeff Voskamp ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: Antw: Re: [rt-users] Users seem to be created automagically
RT::Extension::MergeUsers - http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/ Stefan Marx wrote: Ooookay, I found out how to find them... Just a % in the search field... But is there a way to somehow merge them together or clean them out consistently? Because I can find the same user with at least three different versions of his email address or typos of it and the like. For now it seems I have to learn some more SQL... Regards, Stefan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
