Re: [rt-users] Using 2 mail address for all ques

2015-12-29 Thread Trev
mments, does this works in your case? >> >> I am using fetchmail to retrieve mail, do I need to change the mail >> client? Can you direct me to an document to get this going? >> >> I am sorry if this sounds out of the way, what are the precautions that I >> need

Re: [rt-users] Using 2 mail address for all ques

2015-12-29 Thread Trev
the precautions that I > need to change the current set-up? > > Thanks and Best Regards > > > On Mon, 28/12/15, Trev <tre...@onepost.net> wrote: > > Subject: Re: [rt-users] Using 2 mail address for all ques > To: "

Re: [rt-users] Using 2 mail address for all ques

2015-12-29 Thread Asanka Gunasekera
tre...@onepost.net> wrote: Subject: Re: [rt-users] Using 2 mail address for all ques To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Cc: "RT-List" <rt-users@lists.bestpractical.com> Date: Monday, 28 December, 2015, 19:31 You can use a shared rt-corre

[rt-users] Using 2 mail address for all ques

2015-12-28 Thread Asanka Gunasekera
Hi just wondering whether it is possible to use just 2 email addresses for all the queues. Once for correspondence and another for comment. In my RT implementation I have about 25 queus and each queue needs minimum of 1 dedicated mail account. If above is possible please let me know guide hot

Re: [rt-users] Using 2 mail address for all ques

2015-12-28 Thread Trev
You can use a shared rt-correspondance@ and rt-comment@ address. RT will use the ticket # when reading to modify the ticket accordingly. I have about 30 or so queues, and I use common rt-correspondance@ and rt-comments@ as you are asking about, without issue. Trev On Mon, Dec 28, 2015 at 6:42