Hello everyone, Sometimes you want to have people fill in a form and have all the data appear in a ticket. After a few weekends toying with the idea, I believe I have something worthy of the RT wiki. We use this system in production for tasks ranging from asking for new hardware to having the vendors notify us when a new software version is available. Here is the general idea:
- Create a form in Google Apps. - Add a script to send the newly inputed data by email (and the triggers that go with it) - Configure rt-mailgate to have the form create a new ticket in a particular queue - Take each field from the filled form and transpose them into CustomFields - Send an email to the support team letting them know a form was submitted - Send an email to the person who filled out the form, letting him know we received the info Check it out at the address below and let me know if I missed something http://requesttracker.wikia.com/wiki/Using_a_Google_Apps_Form_to_submit_a_ticket_in_RT Haïm.