Re: [rt-users] a few trivial questions about tickets
On Thu, Jan 15, 2015 at 1:43 PM, Christian Loos wrote: > There is an extension for editing custom fields on reply and comment: > https://github.com/bestpractical/rt-extension-customfieldsonupdate > Great! Installed and working. Thanks, Luca
Re: [rt-users] a few trivial questions about tickets
Am 15.01.2015 um 12:07 schrieb Luca Ferrari: > I've added a few custom fields to my ticket definition, for example > "git commit", but I'm able to see the custom fields only when creating > a ticket or editing in jumbo mode. I cannot see them for instance when > resolving a ticket (i.e., Action->Resolv), which for some of them > makes much more sense. > Therefore, taking "git commit" as an example, is there a way to tie > such field to appear only when a specific action is executed against a > ticket? There is an extension for editing custom fields on reply and comment: https://github.com/bestpractical/rt-extension-customfieldsonupdate Chris
Re: [rt-users] a few trivial questions about tickets
To place a named saved search on the main page, go into your "RT at a glance" settings by clicking the Edit link in the top right corner. If your user has the correct saved search privileges, you can simply add any existing search to one of the columns. On 15 January 2015 at 22:07, Luca Ferrari wrote: > Hi all, > first of all I'm using rt just from a few weeks, and I find it great. > I come from 2+ years of redmine usage, so apologize me if the > questions are trivial, but I'm not able to find the right answer in > the documentation. > > I've added a few custom fields to my ticket definition, for example > "git commit", but I'm able to see the custom fields only when creating > a ticket or editing in jumbo mode. I cannot see them for instance when > resolving a ticket (i.e., Action->Resolv), which for some of them > makes much more sense. > Therefore, taking "git commit" as an example, is there a way to tie > such field to appear only when a specific action is executed against a > ticket? > > Moreover, is there any progress meter to attach to tickets or should I > define it as custom field? > > Last question: is there a short way to place a named saved search in a > menu or on the dashboard so that I can launch it quickly without > having to go to Search->Tickets->New Search? What I'd like to do is > the quick switch between open tickets and all tickets to see also > resolved ones. > > Thanks for the time. >
Re: [rt-users] a few trivial questions about tickets
I believe that custom fields will appear on the comment/resolve page if they are set up as "transaction" custom fields instead of "ticket" custom fields. I don't know whether this is suitable for your needs though. Is it acceptable in your case for one ticket to have multiple Git commit values? If not, this is probably not a solution for you. I don't think that there are any settings to make custom fields display conditionally depending on the specific action being taken, but you could possibly write callbacks to achieve this. Ticket progress can be tracked by setting "time estimated" (and/or "time left") and updating "time worked" as progress is made. If you explicitly want to display a percentage, you'd probably need to create a custom field. For me, when I've wanted to monitor progress of a ticket at a closer level than just "not done yet" and "done," I've split the work into multiple child tickets instead. It's very easy to see from a parent ticket how many child tickets still require completion, and then there's no need to remember to manually update time worked/completion percentage values—if three out of five child tickets are crossed out, the parent ticket is more or less 60% done. On 15 January 2015 at 22:07, Luca Ferrari wrote: > Hi all, > first of all I'm using rt just from a few weeks, and I find it great. > I come from 2+ years of redmine usage, so apologize me if the > questions are trivial, but I'm not able to find the right answer in > the documentation. > > I've added a few custom fields to my ticket definition, for example > "git commit", but I'm able to see the custom fields only when creating > a ticket or editing in jumbo mode. I cannot see them for instance when > resolving a ticket (i.e., Action->Resolv), which for some of them > makes much more sense. > Therefore, taking "git commit" as an example, is there a way to tie > such field to appear only when a specific action is executed against a > ticket? > > Moreover, is there any progress meter to attach to tickets or should I > define it as custom field? > > Last question: is there a short way to place a named saved search in a > menu or on the dashboard so that I can launch it quickly without > having to go to Search->Tickets->New Search? What I'd like to do is > the quick switch between open tickets and all tickets to see also > resolved ones. > > Thanks for the time. >
[rt-users] a few trivial questions about tickets
Hi all, first of all I'm using rt just from a few weeks, and I find it great. I come from 2+ years of redmine usage, so apologize me if the questions are trivial, but I'm not able to find the right answer in the documentation. I've added a few custom fields to my ticket definition, for example "git commit", but I'm able to see the custom fields only when creating a ticket or editing in jumbo mode. I cannot see them for instance when resolving a ticket (i.e., Action->Resolv), which for some of them makes much more sense. Therefore, taking "git commit" as an example, is there a way to tie such field to appear only when a specific action is executed against a ticket? Moreover, is there any progress meter to attach to tickets or should I define it as custom field? Last question: is there a short way to place a named saved search in a menu or on the dashboard so that I can launch it quickly without having to go to Search->Tickets->New Search? What I'd like to do is the quick switch between open tickets and all tickets to see also resolved ones. Thanks for the time.
