Does RT provide a way to send an acknowledgement email when it gets a ticket
in via email?
Thanks
Mike
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Mike,
Yep. It's an autoreply on create. Not sure what the default RT name is
since we customize all of our scrips.
Kenn
LBNL
On 8/1/2008 10:06 AM, Mike Zupan wrote:
Does RT provide a way to send an acknowledgement email when it gets a
ticket in via email?
Thanks
Mike
