hi every one, i'm new on RT and i'm trying for my company to setup RT with approval mechanism...
i'm actually using RT 3.8.1 i followed instruction here : http://wiki.bestpractical.com/view/ApprovalCreation when i create a ticket on queue 'request' a ticket is created on queue 'approval' .. all seems good! but user in group that can access to queue Request (approver user) can see queue, but it's always empty queue... even if by entering ticket ID on search box, i can see ticket with owner set to approver user, and queue set to "Request" ... even schredder can not find any ticket, deleted or not from this queue ... any idea why such happen? :) thanks a lot in advance, _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
