Re: [rt-users] associating customFields to QuickCalls?
Dear Kevin, thanks for the advice. I was thinking of using a scrip/template together with QuickCalls, but I'll also check about Quick Create on the mailing list. I'm trying to avoid customizing too heavily for the moment, until we move to a stable and tested situation. Best regards, Giuseppe On 10/12/10 16:58, Kevin Falcone wrote: ck Crea -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] associating customFields to QuickCalls?
On Thu, Dec 09, 2010 at 05:21:47PM +, Giuseppe Sollazzo wrote: Hi all, I'm using the QuickCalls extensions to create tickets of a given type. It would be great if it were possible to, say, add custom fields to certain QuickCalls. If you want to add a custom field value based on the Quick Call selected, that would be doable, but you'd have to do some work to create the proper parameters. If you want to display a custom field on the quick call screen, then I suspect you want to search the mailing list archives for users who have modified Quick Create. Quick Calls was meant to be a quick 'select from a list, make a ticket' extension. Quick Create is more suited to collecting information from users at creation time. Adding a non-global Custom Field to Quick Create or Quick Calls could obviously have some interesting bugs -kevin For example, - a ticket referring to a network problem could have a field named IP address - a ticket referring to a unaccessible web page could have a field named Http error reported This can surely be done if associating a custom field to a given queue (using the Applies to option). However, there could be situations in which it would be useful to specify a second level (a type) and get custom fields relevant to that type. Has anyone done anything similar? All the best, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 pgpaenojHchaX.pgp Description: PGP signature
[rt-users] associating customFields to QuickCalls?
Hi all, I'm using the QuickCalls extensions to create tickets of a given type. It would be great if it were possible to, say, add custom fields to certain QuickCalls. For example, - a ticket referring to a network problem could have a field named IP address - a ticket referring to a unaccessible web page could have a field named Http error reported This can surely be done if associating a custom field to a given queue (using the Applies to option). However, there could be situations in which it would be useful to specify a second level (a type) and get custom fields relevant to that type. Has anyone done anything similar? All the best, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
