In my callback for Modify.html, I need to know what the value of a custom field was set to even if it was unchanged on this particular form submission.
What I am seeing right now is that if the value was not changed on this form submission, the value shows in the callback as an empty string, so I need a function/method that I don't know about yet, hence this call for help. Modify.html/jblaine my $x = $ticket->LoadCustomFieldByIdentifier('Foofield'); my $xx = $ticket->CustomFieldValuesAsString('Foofield'); Both 'x' and 'xx' log as empty strings when I modify a ticket without touching Foofield (Foofield DOES have a value that was set previously). So, cool, fine, Foofield was not modified in this transaction. I still need to know what its value is from the database in order to perform some logic if someone is trying to resolve this ticket. How do I load Foofield's value from the database?