Guys,
It happened again for the same client responding to the same ticket but only
1 adminCC received it. The client sent it to RT email (prod...@xxx.worx.net)
Below are the RT logs.
I believe Scrip 5 is responsible for sending the email. Scrip5:
Condition: On Correspond
Action: Notify
Rmp,
Offhand, I'd say there might be a confusion about what an ADminCc is. To
determine this, I need to know if these AdminCc's are listed as AdminCc's as
Queue Watchers or on the Ticket as AdminCc's?
There is a BIG difference between the two and you may not have or are not
using the correct
Hi,
I've been investigating this and cannot find a real answer.
We have 3 persons on AdminCC.
When client replies via email to the ticket, it will be received by the 3
persons' mailbox.
Last week, there was a client replied, only 1 adminCC got the response. I
did a test. All replies to RT are
