[rt-users] default screen configuration on 3.6.6
When I open up RT 3.6.6 for the first time the initial screen is blank... Is this normal? I mean there are no tickets listed,I have to search for all the tickets first? Can I configure it to show the latest received tickets? Is there a way to configure it so that it lists the latest un assigned tickets...? Similar to the older versions of RT? Phil ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] default screen configuration on 3.6.6
Phil, If you have not used your home page before, you have to set it up. Click edit on the right. Select what youwant to display on your home page and then click home. Kenn LBNL On 3/25/2008 11:37 AM, Phil wrote: When I open up RT 3.6.6 for the first time the initial screen is blank... Is this normal? I mean there are no tickets listed,I have to search for all the tickets first? Can I configure it to show the latest received tickets? Is there a way to configure it so that it lists the latest un assigned tickets...? Similar to the older versions of RT? Phil ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] default screen configuration on 3.6.6
Phil, Actually, the 3.6.1 DB upgrade only inserts a couple queries as options; the Unowned query and the My own tickets query. There are no DB Schema changes, per se. Hope this helps. Kenn LBNL On 3/25/2008 11:55 AM, Jeff Voskamp wrote: Phil wrote: When I open up RT 3.6.6 for the first time the initial screen is blank... Is this normal? I mean there are no tickets listed,I have to search for all the tickets first? Can I configure it to show the latest received tickets? Is there a way to configure it so that it lists the latest un assigned tickets...? Similar to the older versions of RT? Phil Did you remember to do all the database updates as well for 3.6.6? The updates for 3.5.1 adds default Homepage settings for everyone. Jeff Voskamp ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] default screen configuration on 3.6.6
I tried to run the scripts and I get th following error: Creating database schema. Couldn't find schema file for mysql This is what I ran: /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action schema --datadir etc/upgrade/3.5.1/content install-sh Where can I find the schema file? On Tue, Mar 25, 2008 at 2:55 PM, Jeff Voskamp [EMAIL PROTECTED] wrote: Phil wrote: When I open up RT 3.6.6 for the first time the initial screen is blank... Is this normal? I mean there are no tickets listed,I have to search for all the tickets first? Can I configure it to show the latest received tickets? Is there a way to configure it so that it lists the latest un assigned tickets...? Similar to the older versions of RT? Phil Did you remember to do all the database updates as well for 3.6.6? The updates for 3.5.1 adds default Homepage settings for everyone. Jeff Voskamp ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] default screen configuration on 3.6.6
Phil, If you are going to run the DB updates, you will most likely have to get the Admin password to do it. DataBases tend to be strctly protected from jobs that change the database without the correct password. The latest received tickets is one of the queries that comes with the 3.5.1 updates. Kenn LBNL On 3/25/2008 11:58 AM, Phil wrote: I tried to run them but they did not work... there was no script in the location it specified I ran make update at the bottom it said to run 3 scripts... there were directories as listed. I will try again... On Tue, Mar 25, 2008 at 2:55 PM, Jeff Voskamp [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Phil wrote: When I open up RT 3.6.6 for the first time the initial screen is blank... Is this normal? I mean there are no tickets listed,I have to search for all the tickets first? Can I configure it to show the latest received tickets? Is there a way to configure it so that it lists the latest un assigned tickets...? Similar to the older versions of RT? Phil Did you remember to do all the database updates as well for 3.6.6? The updates for 3.5.1 adds default Homepage settings for everyone. Jeff Voskamp ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] default screen configuration on 3.6.6
/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action schema --datadir etc/upgrade/3.5.1/content install-sh You have an extra install-sh on that line. Also the --action should be insert. Phil wrote: I tried to run the scripts and I get th following error: Creating database schema. Couldn't find schema file for mysql This is what I ran: /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action schema --datadir etc/upgrade/3.5.1/content install-sh Where can I find the schema file? On Tue, Mar 25, 2008 at 2:55 PM, Jeff Voskamp [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Phil wrote: When I open up RT 3.6.6 for the first time the initial screen is blank... Is this normal? I mean there are no tickets listed,I have to search for all the tickets first? Can I configure it to show the latest received tickets? Is there a way to configure it so that it lists the latest un assigned tickets...? Similar to the older versions of RT? Phil Did you remember to do all the database updates as well for 3.6.6? The updates for 3.5.1 adds default Homepage settings for everyone. Jeff Voskamp ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] default screen configuration on 3.6.6
Phil, OPPS! I meant 3.5.1, not 3.6.1. That's a typo. Kenn LBNL On 3/25/2008 12:05 PM, Kenneth Crocker wrote: Phil, Actually, the 3.6.1 DB upgrade only inserts a couple queries as options; the Unowned query and the My own tickets query. There are no DB Schema changes, per se. Hope this helps. Kenn LBNL On 3/25/2008 11:55 AM, Jeff Voskamp wrote: Phil wrote: When I open up RT 3.6.6 for the first time the initial screen is blank... Is this normal? I mean there are no tickets listed,I have to search for all the tickets first? Can I configure it to show the latest received tickets? Is there a way to configure it so that it lists the latest un assigned tickets...? Similar to the older versions of RT? Phil Did you remember to do all the database updates as well for 3.6.6? The updates for 3.5.1 adds default Homepage settings for everyone. Jeff Voskamp ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] default screen configuration on 3.6.6
Well I tried with install instead and it said it was an invalid action command... What should be the entire command I should run? On Tue, Mar 25, 2008 at 3:09 PM, Drew Barnes [EMAIL PROTECTED] wrote: /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action schema --datadir etc/upgrade/3.5.1/content install-sh You have an extra install-sh on that line. Also the --action should be insert. Phil wrote: I tried to run the scripts and I get th following error: Creating database schema. Couldn't find schema file for mysql This is what I ran: /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action schema --datadir etc/upgrade/3.5.1/content install-sh Where can I find the schema file? On Tue, Mar 25, 2008 at 2:55 PM, Jeff Voskamp [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Phil wrote: When I open up RT 3.6.6 for the first time the initial screen is blank... Is this normal? I mean there are no tickets listed,I have to search for all the tickets first? Can I configure it to show the latest received tickets? Is there a way to configure it so that it lists the latest un assigned tickets...? Similar to the older versions of RT? Phil Did you remember to do all the database updates as well for 3.6.6? The updates for 3.5.1 adds default Homepage settings for everyone. Jeff Voskamp ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] default screen configuration on 3.6.6
You don't need the install-sh anywhere. /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action insert --datadir etc/upgrade/3.5.1/content Phil wrote: Well I tried with install instead and it said it was an invalid action command... What should be the entire command I should run? On Tue, Mar 25, 2008 at 3:09 PM, Drew Barnes [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action schema --datadir etc/upgrade/3.5.1/content install-sh You have an extra install-sh on that line. Also the --action should be insert. Phil wrote: I tried to run the scripts and I get th following error: Creating database schema. Couldn't find schema file for mysql This is what I ran: /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action schema --datadir etc/upgrade/3.5.1/content install-sh Where can I find the schema file? On Tue, Mar 25, 2008 at 2:55 PM, Jeff Voskamp [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Phil wrote: When I open up RT 3.6.6 for the first time the initial screen is blank... Is this normal? I mean there are no tickets listed,I have to search for all the tickets first? Can I configure it to show the latest received tickets? Is there a way to configure it so that it lists the latest un assigned tickets...? Similar to the older versions of RT? Phil Did you remember to do all the database updates as well for 3.6.6? The updates for 3.5.1 adds default Homepage settings for everyone. Jeff Voskamp ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] default screen configuration on 3.6.6
Kenneth Crocker wrote:
Phil,
Actually, the 3.6.1 DB upgrade only inserts a couple queries as
options; the Unowned query and the My own tickets query. There are no
DB Schema changes, per se. Hope this helps.
Kenn
LBNL
Installs two Searches and HomepageSettings:
{ Name = 'HomepageSettings',
Description = 'HomepageSettings',
Content =
{ 'body' =
[ { type = 'system', name = 'My Tickets' },
{ type = 'system', name = 'Unowned Tickets' },
{ type = 'component', name = 'QuickCreate'},
],
'summary' =
[
{ type = 'component', name = 'MyReminders' },
{ type = 'component', name = 'Quicksearch' },
{ type = 'component', name = 'RefreshHomepage' },
]
},
Without that you don't have a default screen layout for the main page.
The important command to run is:
rt-setup-database --dba root --dba-password IamRoot --action insert
--datadir etc/upgrade/$VERSION
Jeff
___
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Re: [rt-users] default screen configuration on 3.6.6
You guys ROCK
That did it... man thank you very much
On Tue, Mar 25, 2008 at 3:22 PM, Jeff Voskamp [EMAIL PROTECTED] wrote:
Kenneth Crocker wrote:
Phil,
Actually, the 3.6.1 DB upgrade only inserts a couple queries as
options; the Unowned query and the My own tickets query. There are no
DB Schema changes, per se. Hope this helps.
Kenn
LBNL
Installs two Searches and HomepageSettings:
{ Name = 'HomepageSettings',
Description = 'HomepageSettings',
Content =
{ 'body' =
[ { type = 'system', name = 'My Tickets' },
{ type = 'system', name = 'Unowned Tickets' },
{ type = 'component', name = 'QuickCreate'},
],
'summary' =
[
{ type = 'component', name = 'MyReminders' },
{ type = 'component', name = 'Quicksearch' },
{ type = 'component', name = 'RefreshHomepage' },
]
},
Without that you don't have a default screen layout for the main page.
The important command to run is:
rt-setup-database --dba root --dba-password IamRoot --action insert
--datadir etc/upgrade/$VERSION
Jeff
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
