Re: [rt-users] delete or move a correspondence
rt-shredder can be used to delete individual transactions from a ticket, such as correspondence: https://www.bestpractical.com/docs/rt/4.2/RT/Shredder.html A more hacky method is discussed here: http://www.gossamer-threads.com/lists/rt/users/79279#79279 I'm not aware of any supported way to move correspondence (short of merging two tickets). On Fri, 20 Feb 2015 at 06:46 Edsall, William (WJ) wrote: > Is it possible to delete or move a ticket correspondence? > > > > > > William >
[rt-users] delete or move a correspondence
Is it possible to delete or move a ticket correspondence? William