Le 25/10/2010 à 22:08:16+0200, Christian Loos a écrit
Hi,
i just added your version of this to the wiki page.
We only allow re-opening the ticket if it is resolved less then 7 days.
If the ticket is resolved more than 7 days, the requestor gets an mail
(template), that it isn't allowed
Hi,
i just added your version of this to the wiki page.
We only allow re-opening the ticket if it is resolved less then 7 days.
If the ticket is resolved more than 7 days, the requestor gets an mail
(template), that it isn't allowed to re-open the ticket.
-Chris
Am 23.10.2010 01:46, schrieb
Thanks. I think this is exactly what I was looking for.
On 10/22/2010 06:46 PM, Ruslan Zakirov wrote:
Hello Albert,
See http://wiki.bestpractical.com/view/AutoOpenProblem with reference
to forking into a new ticket.
On Fri, Oct 22, 2010 at 12:12 AM, Albert Shihalbert.s...@obspm.fr
Le 21/10/2010 à 14:26:14-0700, Joseph Spenner a écrit
--- On Thu, 10/21/10, Albert Shih albert.s...@obspm.fr wrote:
Hi all
I'm using RT 3.8.8
On reply RT reopen the ticket. I would like to known if it's possible to
make RT don't reopen a resolved ticket but send a
Albert,
We put a message in the Resolved template in BIG BOLD letters to instruct
the user to NOT do a reply. That has worked most of the time.
Kenn
LBNL
On Fri, Oct 22, 2010 at 6:26 AM, Albert Shih albert.s...@obspm.fr wrote:
Le 21/10/2010 à 14:26:14-0700, Joseph Spenner a écrit
--- On
Hello Albert,
See http://wiki.bestpractical.com/view/AutoOpenProblem with reference
to forking into a new ticket.
On Fri, Oct 22, 2010 at 12:12 AM, Albert Shih albert.s...@obspm.fr wrote:
Hi all
I'm using RT 3.8.8
On reply RT reopen the ticket. I would like to known if it's possible to
Hi all
I'm using RT 3.8.8
On reply RT reopen the ticket. I would like to known if it's possible to
make RT don't reopen a resolved ticket but send a message
Many people don't known the «compose» button and only known «reply» button,
so I've some ticket live for ever...
Regards.
JAS
--
--- On Thu, 10/21/10, Albert Shih albert.s...@obspm.fr wrote:
Hi all
I'm using RT 3.8.8
On reply RT reopen the ticket. I would like to known if it's possible to
make RT don't reopen a resolved ticket but send a message
Many people don't known the «compose» button and only known «reply»