Re: [rt-users] dont reopen

2010-10-28 Thread Albert Shih
Le 25/10/2010 à 22:08:16+0200, Christian Loos a écrit Hi, i just added your version of this to the wiki page. We only allow re-opening the ticket if it is resolved less then 7 days. If the ticket is resolved more than 7 days, the requestor gets an mail (template), that it isn't allowed

Re: [rt-users] dont reopen

2010-10-25 Thread Christian Loos
Hi, i just added your version of this to the wiki page. We only allow re-opening the ticket if it is resolved less then 7 days. If the ticket is resolved more than 7 days, the requestor gets an mail (template), that it isn't allowed to re-open the ticket. -Chris Am 23.10.2010 01:46, schrieb

Re: [rt-users] dont reopen

2010-10-23 Thread John Alberts
Thanks. I think this is exactly what I was looking for. On 10/22/2010 06:46 PM, Ruslan Zakirov wrote: Hello Albert, See http://wiki.bestpractical.com/view/AutoOpenProblem with reference to forking into a new ticket. On Fri, Oct 22, 2010 at 12:12 AM, Albert Shihalbert.s...@obspm.fr

Re: [rt-users] dont reopen

2010-10-22 Thread Albert Shih
Le 21/10/2010 à 14:26:14-0700, Joseph Spenner a écrit --- On Thu, 10/21/10, Albert Shih albert.s...@obspm.fr wrote: Hi all I'm using RT 3.8.8 On reply RT reopen the ticket. I would like to known if it's possible to make RT don't reopen a resolved ticket but send a

Re: [rt-users] dont reopen

2010-10-22 Thread Kenneth Crocker
Albert, We put a message in the Resolved template in BIG BOLD letters to instruct the user to NOT do a reply. That has worked most of the time. Kenn LBNL On Fri, Oct 22, 2010 at 6:26 AM, Albert Shih albert.s...@obspm.fr wrote: Le 21/10/2010 à 14:26:14-0700, Joseph Spenner a écrit --- On

Re: [rt-users] dont reopen

2010-10-22 Thread Ruslan Zakirov
Hello Albert, See http://wiki.bestpractical.com/view/AutoOpenProblem with reference to forking into a new ticket. On Fri, Oct 22, 2010 at 12:12 AM, Albert Shih albert.s...@obspm.fr wrote: Hi all I'm using RT 3.8.8 On reply RT reopen the ticket. I would like to known if it's possible to

[rt-users] dont reopen

2010-10-21 Thread Albert Shih
Hi all I'm using RT 3.8.8 On reply RT reopen the ticket. I would like to known if it's possible to make RT don't reopen a resolved ticket but send a message Many people don't known the «compose» button and only known «reply» button, so I've some ticket live for ever... Regards. JAS --

Re: [rt-users] dont reopen

2010-10-21 Thread Joseph Spenner
--- On Thu, 10/21/10, Albert Shih albert.s...@obspm.fr wrote: Hi all I'm using RT 3.8.8 On reply RT reopen the ticket. I would like to known if it's possible to make RT don't reopen a resolved ticket but send a message Many people don't known the «compose» button and only known «reply»