[rt-users] easy rights maintenance q
Its quite a formidable task maintaining rights for all the this un that. Is there a way that you admin guys maintain this via, say, Excel ? Is there some SQL that can do this in the background. New to RT, I find this difficult to maintain the whole picture of my small play DBS let alone some large production model. Ian. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] easy rights maintenance q
Ian; Depends what this un that means You can easily give the Super User right to the Everyone group :¬) -- I am sure you don't want to do that Rights can be simple it all depends on what you are planning to do. -- and for the same reason its difficult for some one to have a generic rights formula that can be published for everyone to use. -- And I am not sure how excel can help Roy Ian Pellew wrote: Its quite a formidable task maintaining rights for all the this un that. Is there a way that you admin guys maintain this via, say, Excel ? Is there some SQL that can do this in the background. New to RT, I find this difficult to maintain the whole picture of my small play DBS let alone some large production model. Ian. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] easy rights maintenance q
On Tue, 2010-04-20 at 06:29 -0700, Ian Pellew wrote: Its quite a formidable task maintaining rights for all the this un that. Is there a way that you admin guys maintain this via, say, Excel ? Is there some SQL that can do this in the background. New to RT, I find this difficult to maintain the whole picture of my small play DBS let alone some large production model. Excel is not the tool for this. Really. No. Try to model your rights thinking about roles and groups. You should be able to go a very long way, by keeping rights simple -- apply as many of what you need to roles/queues/specific groups as you can. Best regards. -lem Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
