There are at least two possible solutions. The easier one involves using
articles:
http://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html
http://requesttracker.wikia.com/wiki/Articles
In this case, your users would insert the article into the ticket, manually
change the p
Hello,
is it possible to define email templates for RT?
A little background information:
We use RT for order processes, and we have lots of messages that are nearly
same (e.g. ‘your order was shipped today with tracking No. 1234’ or ‘please pay
your invoice of XY € to bank account 12345 with su
