[rt-users] firefox4 textbox missing
since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
(11/03/30 8:22), Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? I'm using Firefox 4.0 on OS X 10.6.7 against both RT4.0.0-rc7 and RT3.8.8. I do see the message box with either value for the WYSIWYG message composer preference. Could you tell us which version of RT you're using? Shawn
Re: [rt-users] firefox4 textbox missing
- Original Message - (11/03/30 8:22), Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? I'm using Firefox 4.0 on OS X 10.6.7 against both RT4.0.0-rc7 and RT3.8.8. I do see the message box with either value for the WYSIWYG message composer preference. Could you tell us which version of RT you're using? Shawn 3.8.9. I've tried clearing all the cache too on the client and that has not helped. not using any special plugins this is a pretty new install RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
- Original Message - (11/03/30 8:50), Brian Dial wrote: - Original Message - (11/03/30 8:22), Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. Thearea is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this listabout it, is anyone else running ff4 and seeing this behavior? I'm using Firefox 4.0 on OS X 10.6.7 against both RT4.0.0-rc7 and RT3.8.8. I do see the message box with either value for the WYSIWYG message composer preference. Could you tell us which version of RT you're using? Shawn 3.8.9. I've tried clearing all the cache too on the client and that has not helped. not using any special plugins this is a pretty new install I can reproduce the problem on 3.8.9 and 3.8-trunk. I've filed a ticket for you: http://issues.bestpractical.com/Ticket/Display.html?id=17000 As a temporary workaround, turning off the wysiwyg text editor in your preferences will let you actually create and reply to tickets. Shawn thanks! RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
On 03/30/2011 08:22 AM, Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? I just upgraded to FF4 on Windows 7 yesterday, and everything is working fine for my installation. Do you happen to have an add-on installed that would be causing you grief? Or, check your settings in the preferences and try setting everything back to defaults for the message composer, if they are changed. Regards, Max
Re: [rt-users] firefox4 textbox missing
As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote: As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. RT 3.8 doesn't use CKEditor, so I'm not sure how this is relevant? -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you. pgpX3bzRMcIMl.pgp Description: PGP signature
Re: [rt-users] firefox4 textbox missing
Some versions of FCKEditor has had issues with browser detection for newer browser versions. As far as I can tell it's dependant on older versions of FCKEditor being used, but as the bug has been replicated on 3.8.9 and 3.8-trunk perhaps it is not the case. Some FCKEditor users have been updating the agent strings to detect FF4.0 and IE9 correctly. Either way, it may be an option to try the newer CKEditor as it was such as simple patch posted on the list a while back, and easily reverted back to FCKEditor. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 30 March 2011 16:02 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] firefox4 textbox missing On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote: As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. RT 3.8 doesn't use CKEditor, so I'm not sure how this is relevant? -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
How to enable FCKEditor/CKEditor in RT 3.8.9? I do not see the option anywhere. Simon On Wed, Mar 30, 2011 at 8:51 AM, Alex Young alexyo...@housingpartners.co.uk wrote: Some versions of FCKEditor has had issues with browser detection for newer browser versions. As far as I can tell it's dependant on older versions of FCKEditor being used, but as the bug has been replicated on 3.8.9 and 3.8-trunk perhaps it is not the case. Some FCKEditor users have been updating the agent strings to detect FF4.0 and IE9 correctly. Either way, it may be an option to try the newer CKEditor as it was such as simple patch posted on the list a while back, and easily reverted back to FCKEditor. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 30 March 2011 16:02 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] firefox4 textbox missing On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote: As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. RT 3.8 doesn't use CKEditor, so I'm not sure how this is relevant? -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
On Wed, Mar 30, 2011 at 04:51:43PM +0100, Alex Young wrote: Some versions of FCKEditor has had issues with browser detection for newer browser versions. As far as I can tell it's dependant on older versions of FCKEditor being used, but as the bug has been replicated on 3.8.9 and 3.8-trunk perhaps it is not the case. Some FCKEditor users have been updating the agent strings to detect FF4.0 and IE9 correctly. Either way, it may be an option to try the newer CKEditor as it was such as simple patch posted on the list a while back, and easily reverted back to FCKEditor. The 3.8 series will not be shipping CKEditor, so if there is a problem with FF4 that needs to be resolved with FCKEditor. I haven't seen any bug reports about IE9 and FCKEditor. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 30 March 2011 16:02 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] firefox4 textbox missing On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote: As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. RT 3.8 doesn't use CKEditor, so I'm not sure how this is relevant? -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you. pgplhexPRKuja.pgp Description: PGP signature
Re: [rt-users] firefox4 textbox missing
On Wed, Mar 30, 2011 at 09:15:15AM -0700, Simon Gao wrote: How to enable FCKEditor/CKEditor in RT 3.8.9? I do not see the option anywhere. search for RichText in your configuration files -kevin pgpdELwJ9jiTS.pgp Description: PGP signature
Re: [rt-users] firefox4 textbox missing
I noticed an issue with the Richtext editor and Fx4 when using the SphinxIntegrated addon from the wiki. This addon includes a javascript document.domain setting that goes in the InHeader file of RT. When this line is present, the Rich text editor does not load in Fx4. Without it, it works fine. I don't know if this is related, but I thought I'd mention it. /Johan
Re: [rt-users] firefox4 textbox missing
On Wed, Mar 30, 2011 at 08:03:38PM +, Johan Sjöberg wrote: I noticed an issue with the Richtext editor and Fx4 when using the SphinxIntegrated addon from the wiki. This addon includes a javascript document.domain setting that goes in the InHeader file of RT. When this line is present, the Rich text editor does not load in Fx4. Without it, it works fine. I don't know if this is related, but I thought I'd mention it. The error turns out to be that CGI.pm 3.51 has started sticking a header into the javascript which FF4 interprets strictly. I have no insight into why the SphinxIntegrated addon breaks, but the extension's author reads the mailing list and may reply. -kevin pgpPNZL5MSWWu.pgp Description: PGP signature
