Hi sunnavy,
Setup seems good. No error message.
Thanks.
I am reading your documentation on url :
http://cpan.uwinnipeg.ca/htdocs/RT-Extension-Nagios/
Regards,
Rodolphe
2009/11/3 sunnavy sunn...@bestpractical.com
Hi Rodolphe
It's a bug, I'm sorry for that.
please test the new version
sunnavy,
Can you give us some examples in RT with your plugin ?
Because I don't understand your documentation.
Thanks,
Rodolphe
2009/11/3 Rodolphe A. rodolph...@gmail.com
Hi sunnavy,
Setup seems good. No error message.
Thanks.
I am reading your documentation on url :
Hi Rodolphe
which part you don't understand?
IMHO, the extension's workflow is not complex at all.
best wishes
sunnavy
On 09-11-03 17:41, Rodolphe A. wrote:
sunnavy,
Can you give us some examples in RT with your plugin ?
Because I don't understand your documentation.
Thanks,
Hi all,
I am trying create a scrip in RT3 for close automaticly the tickets from
Nagios alert.
I am working from the scrips AutoCloseOnNagiosRecoveryMessages - RT
Integration from website
Hi all,
I am trying create a scrip in RT3 for close automaticly the tickets from
Nagios alert.
I am working from the scrips AutoCloseOnNagiosRecoveryMessages - RT
Integration from website
You've got a dash (-) character in your regex which doesn't appear in the
subject line of the mail.
Subject =~ /\*\* PROBLEM (\w+(?:\s*\d+)?) - (.*) is (\w+) \*\*/
^
Which might have something to do with it?
--
Richard Foley
Ciao - shorter than
Hi Rodolphe
Maybe you're interested in the RT extension attached, which is based on the
wiki you read.
I'm thinking of publishing it to CPAN soon.
best wishes
sunnavy
On 09-11-02 12:00, Rodolphe ALT wrote:
Hi all,
I am trying create a scrip in RT3 for close automaticly the tickets from
Hi Sunnavy,
Thanks a lot for this tip, because on the link (
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages) it was
not wrote.
I have read the file README.
After make and install, I have add this line in file
/opt/rt3/etc/RT_SiteConfig.pm
Hi Richard,
I have try without dash. (thanks for that)
But it is always the same result (not detected)
Regex is :
Subject =~ /\*\* PROBLEM (\w+(?:\s*\d+)?) (.*) is (\w+) \*\*/
Subject Email is:
Subject = ** PROBLEM Service Alert: srv08.athome.local/Portail is CRITICAL
**
Regards,
Hi Rodolphe
It's a bug, I'm sorry for that.
please test the new version attached.
best wishes
sunnavy
On 09-11-02 15:16, Rodolphe ALT wrote:
Hi Sunnavy,
Thanks a lot for this tip, because on the link (
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages) it was
not
Typo on my part change all instances of:
$self-TicketsObj-
to $self-TicketObj-
Note it should TicketObj and not Ticket_s_Obj
Regards;
Roy
Thanks Raed.
I tried you're script but am getting error.
Jun 12 13:09:54 data1 RT: Scrip 26 Commit failed: Can't locate object
method TicketsObj
Thanks Raed. I changed it. However, tickets are still created when sent with
the same subject.
Below are the logs: Hope you can help me identify.
Thanks!
LOGS
*1st email with Subject: ** PROBLEM alert - Echo PC02 Server/https-alt is
CRITICAL **:*
[Mon Jun 15 14:01:27 2009] [debug]: Converting
Thanks Raed. Your help is very much appreciated.
All is fine now.
On Mon, Jun 15, 2009 at 10:27 AM, Raed El-Hames r...@vialtus.com wrote:
I think you are misunderstanding what merge actually mean, or I am
misunderstanding you, when you merging you are making 2 tickets into 1, so
the scrip
I changed this
$TicketsObj-LimitStatus(VALUE = 'new');
$TicketsObj-LimitStatus(VALUE = 'open');
to:
$TicketsObj-LimitCustomField(CUSTOMFIELD = 'OAReqNum', OPERATOR = '=',
VALUE = $oa);
but I'm getting error
Jun 11 22:13:13 data1 RT: Query error in ( 'CF.' = 'alert' ) AND (
You answered you are own question , yes you are getting the error
because you do not have the custom field
Create the custom field and apply it to all queues (unless the scrip
below is not a global scrip -- but I doubt that--)
Can you explain what you are trying to do, maybe we can help you, I
I just want to merge new tickets with existing tickets with matching subject
line.
I have been provided with the script below. But getting errors on this line
cause the Custom field is not present.
error $TicketsObj-LimitCustomField(CUSTOMFIELD = 'OAReqNum', OPERATOR =
'=', VALUE = $oa);
I need
1- Your error log:
- If you have not a directory /var/log/rt3 , create it and create the
file rt.log by touch
touch /var/log/rt3/rt.log
then make sure its owned by the user:group running the web server
(apache or whatever)
-if you have not already make sure you have the below line in
Thanks Raed.
I tried you're script but am getting error.
Jun 12 13:09:54 data1 RT: Scrip 26 Commit failed: Can't locate object method
TicketsObj via package RT::Action::UserDefined at (eval 4184) line 1.
Stack: [(eval 4184):1] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:241]
Thank you very Matthew for that concise response. Appreciate it!
Follow-up though or anyone who understand scrips, kindly help.
Please teach me what is OPERATOR = '=', ENTRYAGGREGATOR,
OPERATOR value is expecting from status.
This is the line from the scrip:
$search-LimitStatus(VALUE =
Thank you very much Raed.
This problem explains while I merging the newly created tickets to a ticket
with status 'new' on the top of the list.
I need to merge new ticket to an existing ticket with subject matching **
PROBLEM - any words - CRITICAL ** .
1st request, this is a match: #2316: **
On Tue, Jun 09, 2009 at 10:23:47PM -0400, rmp dmd wrote:
Hi,
I would like to create a scrip which reject tickets with Resolve on the
subject of the email request.
We have set-up nagios alerts that send email to RT for creation of tickets.
We do not want tickets to be created when nagios
Emmanuel Lacour wrote:
On Tue, Jun 09, 2009 at 10:23:47PM -0400, rmp dmd wrote:
Hi,
I would like to create a scrip which reject tickets with Resolve on the
subject of the email request.
We have set-up nagios alerts that send email to RT for creation of tickets.
We do not want tickets
Thank you very much Drew. Your link definitely is a big help.
The syntax are quite different with the programming applications that I am
familiar (very few though). It's very hard modifying it for our specific
use. Is there a guide about this?
For starters, someone kindly teach me the meaning
Hi,
I would like to create a scrip which reject tickets with Resolve on the
subject of the email request.
We have set-up nagios alerts that send email to RT for creation of tickets.
We do not want tickets to be created when nagios send a RESOLVE alert.
Kind novice on scrip. thanks for the help!
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