Re: [rt-users] incoming (big) email are dropped
On 9-9-2016 17:21, Alexandre Galletet wrote: > Thanks Joop for your answer. > > I have in RT_SiteConfig.pm: > > Set($MaxAttachmentSize, 5*1024*1024); > Set($DropLongAttachments, 1); > > And the longest character string in postgresql is 1GB > > If I get a mail with 6MB attachment I get the mail but the attachment > is dropped. (that's OK) > > If attachment is larger than ~8GB I get NO mail at all. > Then the smtp server is dropping the mail. Joop - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
Re: [rt-users] incoming (big) email are dropped
On 9-9-2016 14:44, Alexandre Galletet wrote: > Hello everyone, > > When we receive email with more than ~8MB I see only the three lines > below in rt's log and that all. Noting in web interface. > > [2688] [Fri Sep 9 12:26:55 2016] [warning]: Use of uninitialized > value $args{"Message"} in print at > /opt/rt4/sbin/../lib/RT/EmailParser.pm line 121. > (/opt/rt4/sbin/../lib/RT/EmailParser.pm:121) > [2688] [Fri Sep 9 12:26:55 2016] [debug]: Encode::Guess guessed > encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568) > [2688] [Fri Sep 9 12:26:55 2016] [error]: Couldn't parse or find > sender's address > (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:86) > > If I resent the same mail, with smaller attachment everything is OK. > > Is there a limit size for incoming mail ? See https://docs.bestpractical.com/rt/4.4.1/RT_Config.html and $MaxAttachmentSize and related options. Your database backend may enforce different limits, check with your dba. Regards, Joop - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
[rt-users] incoming (big) email are dropped
Hello everyone, When we receive email with more than ~8MB I see only the three lines below in rt's log and that all. Noting in web interface. [2688] [Fri Sep 9 12:26:55 2016] [warning]: Use of uninitialized value $args{"Message"} in print at /opt/rt4/sbin/../lib/RT/EmailParser.pm line 121. (/opt/rt4/sbin/../lib/RT/EmailParser.pm:121) [2688] [Fri Sep 9 12:26:55 2016] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568) [2688] [Fri Sep 9 12:26:55 2016] [error]: Couldn't parse or find sender's address (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:86) If I resent the same mail, with smaller attachment everything is OK. Is there a limit size for incoming mail ? Alex - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017