Re: [rt-users] mobile interface only shows searches

[Woody - Wild Thing Safaris]

Hi Matt,

But that makes the mobile UI unusable if it doesn't show dashboards and 
RT at a glance, surely? or is a dashboard considered too much info for a 
phone screen?


w.


On 12/08/16 15:57, Matt Zagrabelny wrote:


On Fri, Aug 12, 2016 at 3:04 AM, Woody - Wild Thing Safaris 
> wrote:


Hi all,

When i access my RT 4.4.0 from my phone, i get the a mobile
layout, but all it shows is a list of all my saved searches -
there's no home menu,

dashboards, or admin menu (if root). I have to switch back to the
normal view to be able to do anything. Have i got a setting wrong
somewhere?


I don't think so.

The mobile UI is rather stripped down.

-m


--

---

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] mobile interface only shows searches

[Matt Zagrabelny]

On Fri, Aug 12, 2016 at 3:04 AM, Woody - Wild Thing Safaris <
wo...@wildthingsafaris.com> wrote:

> Hi all,
>
> When i access my RT 4.4.0 from my phone, i get the a mobile layout, but
> all it shows is a list of all my saved searches - there's no home menu,
>
> dashboards, or admin menu (if root). I have to switch back to the normal
> view to be able to do anything. Have i got a setting wrong somewhere?
>

I don't think so.

The mobile UI is rather stripped down.

-m
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] mobile interface only shows searches

[Woody - Wild Thing Safaris]

Hi all,

When i access my RT 4.4.0 from my phone, i get the a mobile layout, but 
all it shows is a list of all my saved searches - there's no home menu,


dashboards, or admin menu (if root). I have to switch back to the normal 
view to be able to do anything. Have i got a setting wrong somewhere?



--

---

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] Mobile Interface modification

[Miles Scruggs]

Well it isn't 'all deleted tickets' but it is all tickets.  I wanted 'all
open tickets', which seems like would be much more popular than all
tickets.  Thanks for the heads up I have made the changes I needed, and now
I'm all rolling.


On Thu, Apr 11, 2013 at 7:47 AM, Kevin Falcone falc...@bestpractical.comwrote:

 On Wed, Apr 10, 2013 at 09:33:51PM -0700, Miles Scruggs wrote:
  I really like the mobile interface. I would just like to change one
  thing though, and I'm not sure where to do it. I would like to have a
  link to see all open tickets. I don't have much use for all tickets,
  and would just like to modify the search behavior of that link.

 I wonder if All Tickets meant to be literally 'all deleted tickets' or
 if that's a bug.

 Regardless, you can use the MassageMenus callback in
 share/html/m/_elements/menu to remove All Tickets and replace it with
 your own link.

 That's the cleanest and most upgrade-proof solution.

 -kevin




-- 
Cheers,

Miles

Re: [rt-users] Mobile Interface modification

[Bart]

Hi,

The mobile style is located in this location:

/opt/rt4/share/html/m

You can basically copy that directory, or just the files that you want to
change to this location:

/opt/rt4/local/html/m

For example, if you only copy the css file to the local location, then
you'll only replace that part of the mobile interface. The same will count
for the other parts of this page.

Hope this helps a little. (you can view the changes in your normal browser
by going to https://your RT URL/m/.)




2013/4/11 Miles Scruggs mi...@digitalphotobox.net

 Hi,

 I really like the mobile interface.  I would just like to change one thing
 though, and I'm not sure where to do it.  I would like to have a link to
 see all open tickets.  I don't have much use for all tickets, and would
 just like to modify the search behavior of that link.

 Cheers

 Miles Scruggs
 mi...@digitalphotobox.net






-- 
Bart G.

Re: [rt-users] Mobile Interface modification

[Miles Scruggs]

In my case I want to change the filter on that list. I know that isn't a CSS 
change. I just need to know if that is in the HTML in that path or DB or other 
location?

Sent from my iPhone

On Apr 11, 2013, at 1:28 AM, Bart b...@pleh.info wrote:

 Hi,
 
 The mobile style is located in this location:
 
 /opt/rt4/share/html/m
 
 You can basically copy that directory, or just the files that you want to 
 change to this location:
 
 /opt/rt4/local/html/m
 
 For example, if you only copy the css file to the local location, then you'll 
 only replace that part of the mobile interface. The same will count for the 
 other parts of this page.
 
 Hope this helps a little. (you can view the changes in your normal browser by 
 going to https://your RT URL/m/.)
 
 
 
 
 2013/4/11 Miles Scruggs mi...@digitalphotobox.net
 Hi,
 
 I really like the mobile interface.  I would just like to change one thing 
 though, and I'm not sure where to do it.  I would like to have a link to see 
 all open tickets.  I don't have much use for all tickets, and would just 
 like to modify the search behavior of that link.
 
 Cheers
 
 Miles Scruggs
 mi...@digitalphotobox.net
 
 
 
 -- 
 Bart G.

Re: [rt-users] Mobile Interface modification

[Kevin Falcone]

On Wed, Apr 10, 2013 at 09:33:51PM -0700, Miles Scruggs wrote:
 I really like the mobile interface. I would just like to change one
 thing though, and I'm not sure where to do it. I would like to have a
 link to see all open tickets. I don't have much use for all tickets,
 and would just like to modify the search behavior of that link.

I wonder if All Tickets meant to be literally 'all deleted tickets' or
if that's a bug.

Regardless, you can use the MassageMenus callback in
share/html/m/_elements/menu to remove All Tickets and replace it with
your own link.

That's the cleanest and most upgrade-proof solution.

-kevin


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[rt-users] Mobile interface Questions

[omaisz-takács dániel]

Hi all,

There is a login in /m/ but i only get redirected to the mobile IF after
loging in on the normal IF..

is this on purpose, or my RT is missconfigured somewhere?

 

Also, there is no mobile selfservice right? Would this be possible by adding
a branching logic to /m/index.html to use not _elements/menu but for example
/_elements/self/menu etc? Based on if the one who is loging in is privilaged
or not? (Or i just wish this would be so simple? (= )

 

Thank you.

Regards,

Daniel O.T.

 



2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] mobile interface reply link.

[Jason A. Smith]

The attached patch makes the default action Respond instead of Comment, 
which now agrees with the link text that says Reply.  With Action 
defaulting to undef, the template was assuming Comment.


~Jason


On 12/02/2010 11:28 AM, Jason A. Smith wrote:

On the ticket display of the mobile interface, at the top, there are
three links for Basics, History  Reply. I used the reply link without
looking closely and it actually made a comment instead of a reply. Can
this default action be changed easily? Also, since it does not default
to a reply, shouldn't the link text be changed to Comment instead?
diff -ur RT-Extension-MobileUI-1.00-dist/html/m/ticket/reply RT-Extension-MobileUI-1.00/html/m/ticket/reply
--- RT-Extension-MobileUI-1.00-dist/html/m/ticket/reply	2010-08-06 11:08:52.0 -0400
+++ RT-Extension-MobileUI-1.00/html/m/ticket/reply	2010-12-06 17:06:06.0 -0500
@@ -166,6 +166,6 @@
 
 %ARGS
 $id = undef
-$Action = undef
+$Action = 'Respond'
 $DefaultStatus = undef
 /%ARGS


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[rt-users] mobile interface reply link.

[Jason A. Smith]

On the ticket display of the mobile interface, at the top, there are 
three links for Basics, History  Reply.  I used the reply link without 
looking closely and it actually made a comment instead of a reply.  Can 
this default action be changed easily?  Also, since it does not default 
to a reply, shouldn't the link text be changed to Comment instead?


~Jason



smime.p7s
Description: S/MIME Cryptographic Signature

[rt-users] mobile interface

[John Arends]

I rolled version 1.00 of the mobile interface out to our production RT 
server over the weekend, and I already have some of our sysadmins 
commenting on it.


Overall people are very pleased with it, and I've heard good comments on 
both the iPhone and the Droid.


The biggest feature request is that people can not view their queues, 
but in the mean time I've suggested people create saved searches to 
replicate the queues that are most important to them.


I also had one guy who reported that his phone didn't redirect to the 
mobile interface (I told him to add /m/ to the URL), but then he 
mentioned he has a hacked ROM on the phone and is using a non-standard 
mobile web browser at which point I decided it made sense he was having 
problems

Re: [rt-users] mobile interface

[Jesse Vincent]

On Mon, Nov 29, 2010 at 09:11:52AM -0600, John Arends wrote:
 I also had one guy who reported that his phone didn't redirect to
 the mobile interface (I told him to add /m/ to the URL), but then he
 mentioned he has a hacked ROM on the phone and is using a
 non-standard mobile web browser at which point I decided it made
 sense he was having problems

That's a pretty reasonable decision. But out of curiosity, what ROM and which 
browser?


-- 

Re: [rt-users] Mobile interface?

[Jesse Vincent]

On Tue 30.Sep'08 at 14:30:32 +0100, Gavin Henry wrote:
 Hi,
 
 We're on BlackBerry for mobiles here and wondered if there is a mobile
 interface for creating tickets logging in etc? For example, something
 like:


I've done it for much earlier versions of RT and we're working on making
it something that's pretty straightforward to do for RT 4.0, but it
falls into the would love to do for a customer, but probably won't do
on our own bucket for RT 3.x.

-jesse


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[rt-users] Mobile interface?

[Gavin Henry]

Hi,

We're on BlackBerry for mobiles here and wondered if there is a mobile
interface for creating tickets logging in etc? For example, something
like:

http://www.readwriteweb.com/archives/zimbra_mobile_for_the_iphone_2_0.php

Thanks,

Gavin.
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