Hi,
I am still demo-ing RT as a replacement for our aging home-built ticketing
system. I currently have RT setup in parallel with our current system. All
in-bound messages are copied. One goes to the active system and the copy goes
to our RT test. In order to not confuse our user base I
On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote:
I’m not sure what the best practice is here. What I want to do is a bulk move
of all “new” tickets in our general queue who’s subject matches a pattern to
another queue. Is that something best handled as a special perl script?
On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote:
Hi,
I am still demo-ing RT as a replacement for our aging home-built ticketing
system. I currently have RT setup in parallel with our current system. All
in-bound messages are copied. One goes to the active system and the
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Kevin Falcone
Sent: Tuesday, October 07, 2014 11:26 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] newbie queue managemnet question: bulk actions
On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote:
I’m not sure what
, October 07, 2014 11:27 AM
To: Karres, Dean
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] newbie queue managemnet question: bulk actions
On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote:
Hi,
I am still demo-ing RT as a replacement for our aging home-built ticketing
